Service Account Manager

Philips
Johannesburg
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Relationship building","Analytical thinking","Negotiation"]

Own end-to-end service account management for medical device customers: build and execute comprehensive account plans to exceed sales targets, expand market share, and grow revenue across renewals, conversions, win-backs, upgrades, and lifecycle opportunities. Lead complex sales cycles from lead generation to closing, deliver client presentations, and negotiate contracts. Use advanced analytics, KPIs, and accurate CRM forecasting while partnering with product development and marketing to influence new offerings.

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FursaFursa
Philips
Philips
13 hours ago

Service Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own end-to-end service account management for medical device customers: build and execute comprehensive account plans to exceed sales targets, expand market share, and grow revenue across renewals, conversions, win-backs, upgrades, and lifecycle opportunities. Lead complex sales cycles from lead generation to closing, deliver client presentations, and negotiate contracts. Use advanced analytics, KPIs, and accurate CRM forecasting while partnering with product development and marketing to influence new offerings.
Location: Johannesburg
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Execute comprehensive account plans to meet and exceed sales targets and drive revenue growth for existing clients.
  • •Foster strategic relationships with key clients, acting as a trusted advisor to understand needs and deliver tailored solutions.
  • •Participate in complex sales cycles from lead generation to closing, coordinating with internal teams to ensure a seamless process.
  • •Provide advanced analytical support to identify trends, risks, and opportunities and translate insights into actionable sales strategies.
  • •Own end-to-end CRM opportunity management (renewals, conversions, win-backs, upgrades, lifecycle) and ensure accurate win/loss documentation and forecasting.

Key Requirements

  • •Bachelor's Degree or Vocational Education in Business Administration, Sales, Marketing, or equivalent relevant majors.
  • •Minimum 5 years of experience in Sales and Business Development, Service Delivery Management, or equivalent in the healthcare sector.
  • •Proven track record delivering sales against targets in the Medical Devices market.
  • •Strong communication and stakeholder management skills.
  • •Ability to ensure compliance with Philips business processes, quality standards, and regulatory requirements.
Experience:5+ yearsHealthcareMedical devices
Education:Bachelor's in Business Administration, Sales, Marketing
Skills:CommunicationStakeholder managementRelationship buildingAnalytical thinkingNegotiation
Tech Stack:CRMLEANKPIsForecasting

Eligibility

Nationality:South African National

Company Brief

Philips
Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 1891
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn