Technical Support Engineer

Salesforce
Hyderabad, Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Collaboration","Facilitation","Stakeholder alignment","Problem-solving"]

Serve as a technical champion for post-sale Salesforce customers, onboarding them with discovery sessions and tailored plans to drive rapid time-to-value. Diagnose and resolve complex platform issues—especially integrations, APIs, and AI/Agentforce-related challenges—while coordinating escalations and communicating clearly. Guide customers on best practices for scalable, secure solutions and translate recurring technical friction into prioritized, data-backed product feedback across Product and Engineering.

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FursaFursa
Salesforce
Salesforce
2 days ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as a technical champion for post-sale Salesforce customers, onboarding them with discovery sessions and tailored plans to drive rapid time-to-value. Diagnose and resolve complex platform issues—especially integrations, APIs, and AI/Agentforce-related challenges—while coordinating escalations and communicating clearly. Guide customers on best practices for scalable, secure solutions and translate recurring technical friction into prioritized, data-backed product feedback across Product and Engineering.
Location: Hyderabad, Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Onboard new post-sale customers by conducting technical discovery and creating personalized onboarding plans.
  • •Proactively drive product adoption by identifying gaps, demonstrating high-impact features, and building tailored success-path plans.
  • •Provide mission-critical support with speed and precision by diagnosing root causes and coordinating escalations for platform, integration, and API issues.
  • •Direct customers on best practices for code quality, scalability, security, and maintainability across customer solutions.
  • •Synthesize recurring technical friction patterns across accounts and translate them into prioritized, data-backed product feedback with Product and Engineering teams.

Key Requirements

  • •Strong background in computer science or a related engineering discipline.
  • •Proficiency in Java and 2+ years debugging/troubleshooting Java code and applications.
  • •Ability to explain complex technical concepts clearly to non-technical audiences.
  • •Experience assessing business objectives and aligning stakeholders across organizational levels.
  • •Strong collaboration, facilitation, and communication skills (written and verbal), including prioritizing and performing under pressure.
Experience:2+ yearsCustomer successTechnical support
Skills:CommunicationCollaborationFacilitationStakeholder alignmentProblem-solving
Tech Stack:JavaAPIAPIsIntegrationData CloudAgentforceLLMSnowflakeDatabricks

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor