CAE

4 weeks ago

Senior Product Specialist | L2 Tech support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Senior Technical Application Support Specialist providing second‑level support for Flight Plan Manager, diagnosing complex issues, coordinating with engineering and product teams, and guiding customers through high‑severity incidents from Bangalore. You will deploy, monitor, and optimize high-availability flight operations software while mentoring teammates and ensuring timely, clear communication with global customers.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Provide second-level technical support for the Flight Plan Manager application, including monitoring, operations, maintenance, and deployments.
•Diagnose and resolve complex customer-reported issues through log analysis, application tracing, and data investigation.
•Maintain clear, proactive communication with customers, particularly during high-severity incidents.
•Collaborate with engineering, product, and sales teams to deliver effective technical solutions.
•Document issues, resolutions, and technical procedures to enhance internal knowledge and operational efficiency.

Key Requirements

•Bachelor’s degree or higher in a technical field (or equivalent practical experience).
•Minimum of 5 years of experience in technical support, application engineering, DevOps, or related roles.
•Hands-on experience with high-availability application environments across Windows and Linux platforms.
•Experience with MS SQL Server and database querying and data analysis.
•Experience using tracing and diagnostic tools (e.g., SQL Profiler, ProcMon) and monitoring tools (e.g., Zabbix).

Experience:5+ yearsAviationAirlinesFlight operationsFlight planning

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkCustomer serviceMulti-tasking

Languages:English

Tech Stack:MS SQL ServerSQL ProfilerProcMonZabbixFTPMQWindowsLinuxITIL

Company Brief

CAE

Provides simulation technologies, integrated training services, and flight training for civil aviation, defense, and healthcare customers worldwide, delivering pilot training, mission rehearsal, and simulation solutions.

Industry: Aviation Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Montreal, Canada

Founded: 1947

Website LinkedIn

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CAE