FEP Customer Engineer I

Applied Materials
Japan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: associatesSkills: ["Communication","Troubleshooting","Diagnostic thinking","Customer communication"]

Serve as the direct liaison with customers, installing, maintaining, and upgrading Applied Materials’ equipment in Hiroshima. Troubleshoot issues using digital analytics and basic diagnostic techniques, performing preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (with training). Coordinate and communicate with customers to ensure smooth operations and exceptional service, collaborating with senior field engineers when needed.

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Applied Materials
Applied Materials
1 month ago

FEP Customer Engineer I

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers, installing, maintaining, and upgrading Applied Materials’ equipment in Hiroshima. Troubleshoot issues using digital analytics and basic diagnostic techniques, performing preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (with training). Coordinate and communicate with customers to ensure smooth operations and exceptional service, collaborating with senior field engineers when needed.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Collaborate with senior field service engineers to install, maintain, and upgrade customer equipment.
  • •Use digital analytics for troubleshooting.
  • •Apply basic diagnostic techniques to assess equipment and address technical issues with guidance.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Coordinate and communicate directly with customers to ensure smooth operations and service.
Travel: Low travel

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or a trade certification.
  • •1–2 years of work experience in customer/field service support or a related technical field.
  • •Ability to read and interpret electrical and mechanical schematics.
  • •Experience diagnosing and resolving basic technical challenges.
  • •Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics; familiarity with hand tools including digital multimeters.
Experience:1-2 years
Education:Associate's
Skills:CommunicationTroubleshootingDiagnostic thinkingCustomer communication
Licenses:Driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimetersDigital analytics

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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