Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - D.C (Hybrid)

SAP
Washington
Workplace: HybridFull timeUSD 78,000 - 180,700 annuallyFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Communication","Collaboration","Problem-solving","Project management","Emotional intelligence"]

Serve as the strategic point of contact for customers in your assigned solution portfolio, guiding them through deal signature, provisioning, implementation progress, and business-case achievement. Complete a 10-month learn-apply program with classroom and field phases, then transition into a full-time customer-facing Customer Success Manager role focused on retention, renewals, references, and upsells for Cloud products. Build solution and business acumen while leveraging SAP resources to maintain customer health.

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FursaFursa
SAP
SAP
7 hours ago

Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - D.C (Hybrid)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the strategic point of contact for customers in your assigned solution portfolio, guiding them through deal signature, provisioning, implementation progress, and business-case achievement. Complete a 10-month learn-apply program with classroom and field phases, then transition into a full-time customer-facing Customer Success Manager role focused on retention, renewals, references, and upsells for Cloud products. Build solution and business acumen while leveraging SAP resources to maintain customer health.
Location: Washington
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Complete a 10-month learn-apply program with classroom and field phases to build capability for a critical customer-facing Customer Success Manager role.
  • •Guide customers through their business journey using SAP solutions, supporting digital transformation and value realization.
  • •Oversee key customer milestones across the customer lifecycle from deal signature through system provisioning, monitoring implementation progress, and achieving business cases.
  • •Manage customer retention, renewals, references, and upsells for Cloud products within the assigned solution portfolio.
  • •Serve as the strategic point of contact and leverage appropriate SAP resources to maintain overall customer health.
Travel: High travel

Pay and Benefits

Salary: USD 78,000 - 180,700 annually

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Ability to provide strategic guidance that drives customer success and long-term value, including resolving issues and managing escalations.
  • •Strong communication and collaboration skills with a cooperative, productive approach to internal and external stakeholders.
  • •Ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
  • •Understanding of AI fundamentals, including uses and ethics, to identify business problems solvable with AI.
Experience:2-3 years
Skills:CommunicationCollaborationProblem-solvingProject managementEmotional intelligence
Languages:English
Tech Stack:AIS/4HANA FinanceSAP Finance & Spend ManagementFinance & Quote to CashProcurementSAP SuccessFactorsSAP Supply Chain ManagementSAP Customer ExperienceSAP Business Transformation ManagementSAP Business Technology Platform (BTP)SAP Business Data Cloud (BDC)

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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Glassdoor: 4.1
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