Managed Services Client Service Desk Administrator

NTT
Indonesia
Workplace: HybridFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Self-starter","Sound judgment","Methodical approach","Stakeholder interaction","Integrity"]

Support the Managed Services Client Service Desk team with administrative duties that help service requests and incidents move efficiently. Coordinate and log client requests, validate details, ensure proper escalation on critical items, and help interpret escalation requests for correct categorization and prioritization. Maintain accurate documentation and ticket-related records to support incident resolution and service delivery, including coverage in a 24x7 roster.

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FursaFursa
NTT
NTT
3 days ago

Managed Services Client Service Desk Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Support the Managed Services Client Service Desk team with administrative duties that help service requests and incidents move efficiently. Coordinate and log client requests, validate details, ensure proper escalation on critical items, and help interpret escalation requests for correct categorization and prioritization. Maintain accurate documentation and ticket-related records to support incident resolution and service delivery, including coverage in a 24x7 roster.
Location: Indonesia
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Provide administrative support to the Managed Services Client Service Desk team.
  • •Perform entry-level administrative tasks as required by the team.
  • •Ensure correct escalation procedures are followed on critical calls and requests.
  • •Receive, validate, and log client requests, capturing request details.
  • •Maintain relevant documents for tickets/requests, including client information, to support efficient incident resolution and service delivery.

Key Requirements

  • •High School Certification or diploma (or equivalent).
  • •Basic to moderate years of experience in the technology industry and call centre environment.
  • •Ability to work under general direction as an ambitious self-starter.
  • •Ability to use sound judgment to escalate issues to a higher level.
  • •Methodical approach to ticket resolution and strong attention to detail with client-focused service.
Experience:Technology industryCall centre
Education:High School
Skills:Self-starterSound judgmentMethodical approachStakeholder interactionIntegrity

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn