Customer Support Senior Representative for Strategic Accounts (English Speaking)

Eaton
Budapest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Collaboration","Interpersonal skills","Negotiation","Problem-solving","Ability to work independently","Time management"]

Coordinate the end-to-end order management cycle for key strategic customers across EMEA. Manage sales orders, qualify RFIs and RFQs in tender processes, and ensure accurate ERP order entry. Partner with local Customer Service Offices, application engineers for installation/commissioning, and supply chain for on-time delivery across multiple order types. Serve as a main stakeholder point of contact, drive process mapping for continuous improvement, and support compliance and KPI/RFI/RFQ reporting.

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Eaton
Eaton
1 week ago

Customer Support Senior Representative for Strategic Accounts (English Speaking)

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Job Summary

Coordinate the end-to-end order management cycle for key strategic customers across EMEA. Manage sales orders, qualify RFIs and RFQs in tender processes, and ensure accurate ERP order entry. Partner with local Customer Service Offices, application engineers for installation/commissioning, and supply chain for on-time delivery across multiple order types. Serve as a main stakeholder point of contact, drive process mapping for continuous improvement, and support compliance and KPI/RFI/RFQ reporting.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Coordinate the full end-to-end order management cycle for strategic customers across EMEA, including timely ERP order entry.
  • •Act as main point of contact for stakeholders including sales, marketing, product teams, finance, commercial, legal, and delivery.
  • •Align order steps with CSOs’ pre-sales and quotation phases; liaise with application engineers for installation commissioning and with supply chain for fulfillment.
  • •Follow up sales orders to ensure on-time delivery across delivery-to-order, configure-to-order, and engineer-to-order formats.
  • •Provide internal issue resolution and serve as escalation focal point on the key account; support compliance testing/audit and tender/KPI reporting.

Pay and Benefits

Perks:Health InsuranceWellness StipendHome OfficeLearning Budget

Key Requirements

  • •3–5 years of experience in customer service/support for international or strategic accounts, including end-to-end order processing.
  • •Experience with ERP systems (e.g., SAP or Oracle) and managing order-entry accuracy and timeliness.
  • •Ability to coordinate cross-functional teams (supply chain, logistics, and sales) and support tender processes including RFIs/RFQs.
  • •Fluent English at C1 level is mandatory.
  • •High school education or a Bachelor’s degree (business, supply chain, or related field preferred).
Experience:3-5 yearsOrder managementCustomer serviceStrategic accountsERPTender management
Education:Bachelor's in Business, Supply Chain, or related field
Skills:CommunicationCollaborationInterpersonal skillsNegotiationProblem-solvingAbility to work independentlyTime management
Languages:EnglishNorwegianPortugese
Tech Stack:SAPOracleERP systemsSAP knowledgeExcelBILean methodology

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn