Customer Success Manager

OneSignal
United States
Workplace: RemoteFull timeUSD 75,000 - 100,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Collaboration","Ownership","Accountability","Communication","Organizational skills"]

Own retention and growth for a book of 20–40 customers in OneSignal’s US Strategic business. Partner with product, customer support, and sales to onboard, integrate, and scale OneSignal’s messaging platform, leading customer business reviews and sharing feedback to shape the product roadmap. Bring strong communication, organization, and a collaborative, ownership-driven approach while managing customer messaging and the user journey.

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FursaFursa
OneSignal
OneSignal
5 days ago

Customer Success Manager

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Own retention and growth for a book of 20–40 customers in OneSignal’s US Strategic business. Partner with product, customer support, and sales to onboard, integrate, and scale OneSignal’s messaging platform, leading customer business reviews and sharing feedback to shape the product roadmap. Bring strong communication, organization, and a collaborative, ownership-driven approach while managing customer messaging and the user journey.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Retain and grow an assigned book of 20–40 customers.
  • •Build relationships across the organization to achieve customer success goals.
  • •Contribute to customer onboarding, integration, and scaling of the OneSignal service.
  • •Lead customer business reviews.
  • •Write and publish customer feedback internally to support the product roadmap.

Pay and Benefits

Salary: USD 75,000 - 100,000 annually
Equity and Bonus:Equity

Key Requirements

  • •2+ years of experience in an account management (customer success) role, ideally with a B2B SaaS product.
  • •Experience working with Salesforce, Gong, and Vitally.
  • •Strong written, verbal, and visual communication skills with attention to detail.
  • •Excellent organizational skills and a collaborative, ownership-focused mindset.
  • •Ability to contribute to customer onboarding and lead customer business reviews.
Experience:2+ yearsB2B SaaS
Skills:CollaborationOwnershipAccountabilityCommunicationOrganizational skills
Tech Stack:SalesforceGongVitally

Company Brief

OneSignal
Provides a customer engagement platform offering push notifications, in-app messaging, email, and SMS tools to help apps and websites send targeted, real-time messages and retain users at scale.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Mateo, United States
Founded: 2014
WebsiteLinkedIn