Customer Success Lead

Aqua Voice
San Francisco, New York
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Written communication","Customer relationship management","Usage analysis","Habit-building enablement","Communication (async)"]

Own the full customer relationship from activation through renewal. Help users onboard a voice-first behavior change, monitor usage to drive retention, and identify expansion opportunities from individual users to team deployments. Serve as the closest voice to users—sharing insights that shape product decisions—while working without an established playbook in an early-stage company.

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FursaFursa
Aqua Voice
Aqua Voice
6 months ago

Customer Success Lead

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own the full customer relationship from activation through renewal. Help users onboard a voice-first behavior change, monitor usage to drive retention, and identify expansion opportunities from individual users to team deployments. Serve as the closest voice to users—sharing insights that shape product decisions—while working without an established playbook in an early-stage company.
Location: San Francisco, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the customer relationship from activation through renewal.
  • •Help users onboard and get to value quickly.
  • •Monitor usage patterns and reach out when something’s off.
  • •Identify and pursue expansion opportunities from individual users to team deployments.
  • •Collect user feedback and inform product decisions.

Key Requirements

  • •3+ years in customer success, account management, or similar
  • •Comfortable with technical products and users who expect depth
  • •Strong written communication (async-first)
  • •Experience with prosumer or developer-focused products is a plus
Experience:3+ years
Skills:Written communicationCustomer relationship managementUsage analysisHabit-building enablementCommunication (async)

Company Brief

Aqua Voice
Aqua Voice provides voice communication and telephony services, offering cloud-based VoIP and contact-center solutions designed to deliver reliable, scalable voice infrastructure and integrations for businesses and customer service teams.
Industry: Telecommunications
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