Ada

3 months ago

Implementation Consultant

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Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead enterprise client onboarding and implementation projects, acting as a technical partner and strategic advisor to design scalable solutions, integrate Ada’s platform, and ensure a smooth go-live with tailored automation and GenAI-enabled workflows.

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Entry level

Key Responsibilities

•Own the end-to-end delivery of client implementations, from kickoff through go-live, ensuring launches are timely, high-quality, and aligned with client objectives.
•Collaborate with clients to understand goals and technical environment, translating these into actionable implementation plans and tailored automation solutions.
•Provide strategic guidance and best practices on how to leverage Ada, helping clients design scalable user journeys and automation strategies that support long-term goals.
•Design and configure logic-based workflows within Ada’s platform, including the implementation of Generative AI experiences tailored to each client’s business objectives and automation strategy.
•Implement integrations with client systems, such as CRMs (e.g., Salesforce), eCommerce platforms (e.g., Shopify), authentication providers (e.g., Okta), and custom APIs, to enable automation, personalization, and reporting.

Pay and Benefits

Salary: CAD 90,000 - 120,000 annually

Perks:Paid LeaveHealth InsuranceDentalVisionRemote WorkLearning BudgetWellness StipendLife InsuranceTravel Allowance

Key Requirements

•3+ years of experience in implementation consulting, professional services, or a related field, preferably within a SaaS environment.

Experience:3+ yearsSaaSAICustomer service

Skills:CommunicationRelationship-buildingProblem-solvingPresentationStakeholder management

Languages:English

Tech Stack:APIsSalesforceShopifyZendeskHubSpotOktaGenerative AI

Company Brief

Ada

Builds AI-powered customer service automation platform delivering chatbots and self-service experiences that help enterprises resolve inquiries, route complex issues, and scale support while integrating with existing systems and workflows.

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Toronto, Canada

Founded: 2016

Website LinkedIn

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Ada