Frontify

11 months ago

Director, Customer Success (NEU + ROW)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead and scale Frontify’s NEU and ROW Customer Success organization, overseeing 2 team leads and 10-14 CSMs across mid-market and enterprise customers. Set regional CS strategy, drive expansion into new markets, maintain executive-level relationships, and partner with Sales, Product, Marketing, and RevOps to align on customer lifecycle goals while improving retention, adoption, and satisfaction.

Location: London

Workplace: Hybrid

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead and develop the NEU and ROW Customer Success organization, including 2 team leads and 10 -14 CSMs supporting mid-market and enterprise customers across Northern Europe, the Middle East, APAC, and beyond.
•Drive our expansion strategy across existing and emerging markets, identifying where we have room to grow and building the sub-regional plans that turn that opportunity into results.
•Maintain a strategic presence in the customer relationship, engaging directly at the executive level when the moment requires senior visibility or decisive action.
•Design and execute regional CS strategies that align with global objectives and adapt to market needs.
•Drive operational excellence through scalable processes, playbooks, and tools that support mid-market and enterprise portfolios.

Key Requirements

•10+ years in Customer Success, Account Management, or a similar customer-facing leadership role within B2B SaaS.
•Managed managers and led distributed teams of 10 or more people.
•Experience in a hybrid work model, with regular presence in the London office (two days per week).
•Experience leading a team book of business of at least $25M ARR and a track record of hitting ambitious GRR and NRR targets.
•Proven ability to operate at both a strategic and hands-on level, including managing key customer relationships directly.

Experience:10+ yearsB2B SaaS

Skills:LeadershipCommunicationStrategic thinkingCollaborationData-driven

Languages:EnglishSpanishFrench

Company Brief

Frontify

Provides a cloud-based brand management platform that helps companies centralize brand assets, design systems, guidelines, and collaboration tools to ensure consistent brand experiences across teams and channels.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series B

Headquarters: St. Gallen, Switzerland

Founded: 2013

Website LinkedIn

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Frontify

11 months ago

Director, Customer Success (NEU + ROW)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead and develop the NEU and ROW Customer Success organization, including 2 team leads and 10 -14 CSMs supporting mid-market and enterprise customers across Northern Europe, the Middle East, APAC, and beyond.
•Drive our expansion strategy across existing and emerging markets, identifying where we have room to grow and building the sub-regional plans that turn that opportunity into results.
•Maintain a strategic presence in the customer relationship, engaging directly at the executive level when the moment requires senior visibility or decisive action.
•Design and execute regional CS strategies that align with global objectives and adapt to market needs.
•Drive operational excellence through scalable processes, playbooks, and tools that support mid-market and enterprise portfolios.

Key Requirements

•10+ years in Customer Success, Account Management, or a similar customer-facing leadership role within B2B SaaS.
•Managed managers and led distributed teams of 10 or more people.
•Experience in a hybrid work model, with regular presence in the London office (two days per week).
•Experience leading a team book of business of at least $25M ARR and a track record of hitting ambitious GRR and NRR targets.
•Proven ability to operate at both a strategic and hands-on level, including managing key customer relationships directly.

Experience:10+ yearsB2B SaaS

Skills:LeadershipCommunicationStrategic thinkingCollaborationData-driven

Languages:EnglishSpanishFrench

Company Brief

Frontify

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series B

Headquarters: St. Gallen, Switzerland

Founded: 2013

Website LinkedIn