Contact Centre Representative I

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Teamwork","Customer service"]

通过电话、电子邮件及实时通讯工具，负责处理客户关于信用卡、一般银行服务、个人网上理财及付款等咨询与需求。你需要主动了解客户需求，向合适客户推荐产品与服务，并根据具体情况提出可行方案，解决疑难以提升客户满意度，提供高质量服务。

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FursaFursa
HSBC
HSBC
19 hours ago

Contact Centre Representative I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

通过电话、电子邮件及实时通讯工具，负责处理客户关于信用卡、一般银行服务、个人网上理财及付款等咨询与需求。你需要主动了解客户需求，向合适客户推荐产品与服务，并根据具体情况提出可行方案，解决疑难以提升客户满意度，提供高质量服务。
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •通过电话、电子邮件及实时通讯工具解答客户关于信用卡、一般银行服务、个人网上理财及付款等咨询并处理相关业务。
  • •发掘客户需求，向合适客户推荐产品与服务，以达成预期效果。
  • •根据情况提出合理方案，协助客户解决疑难。
  • •提供高质量客户服务并提升客户满意度。

Key Requirements

  • •具备良好的客户服务意识并愿意从事客户服务工作。
  • •粤语流利、思路清晰，具备良好的语言表达与沟通能力。
  • •具备良好的团队合作精神。
  • •具备一定的英语沟通及读写能力。
  • •能接受轮班安排优先考虑。
Skills:CommunicationTeamworkCustomer service
Languages:CantoneseChineseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn