Customer Support Engineer 2

Amadeus
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-6 yearsEducation: bachelorsSkills: ["Mentorship","Collaboration","Quality focus","Work under pressure","Clean code mindset"]

Create and maintain complex e-commerce applications through the full software lifecycle using Agile/SAFe. Collaborate with product owners, architects, technical leads, and project members to deliver new functionality from business specs, including analysis, development, issue resolution, and monitoring. Perform hands-on coding, mentor junior developers, and uphold clean design principles. Write and run unit tests (TDD in CI), with Sitecore (SXA/CMS) and API integrations, and support shift-based on-call rotations.

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FursaFursa
Amadeus
Amadeus
20 hours ago

Customer Support Engineer 2

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Create and maintain complex e-commerce applications through the full software lifecycle using Agile/SAFe. Collaborate with product owners, architects, technical leads, and project members to deliver new functionality from business specs, including analysis, development, issue resolution, and monitoring. Perform hands-on coding, mentor junior developers, and uphold clean design principles. Write and run unit tests (TDD in CI), with Sitecore (SXA/CMS) and API integrations, and support shift-based on-call rotations.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Develop complex e-commerce applications end-to-end using Agile/SAFe methodologies.
  • •Collaborate with product owners, architects, technical leads, and project members to implement functionality from business specifications.
  • •Handle the full lifecycle: analysis, development, issue resolution, and monitoring.
  • •Write and execute unit tests for developed functionality using TDD in a Continuous Integration environment.
  • •Perform hands-on coding and proactively mentor junior developers, supporting shift-based rotations and an on-call support roster as required.

Key Requirements

  • •B.E./B.Tech/MS in Engineering, preferably Computer Science.
  • •3-6 years of professional programming experience.
  • •Hands-on Sitecore development experience, including CMS customization and API integrations.
  • •Strong expertise in ASP.NET/.NET technologies and OOP design.
  • •Experience with Sitecore (SXA), C#, ASP.NET MVC/.NET Core, SQL Server, HTML, CSS, JavaScript, and TDD within Continuous Integration; SAFe/Agile experience is a plus.
Experience:3-6 yearsE-commerceSitecoreCMSAgileSAFe
Education:Bachelor's in Computer Science
Skills:MentorshipCollaborationQuality focusWork under pressureClean code mindset
Tech Stack:SitecoreSXAASP.NET.NETC#ASP.NET MVCASP.NET MVC/.NET CoreSQL ServerHTMLCSSJavaScriptAzureTDDContinuous IntegrationAgileSAFeAPI integrationsE-commerce applicationsUnit testing

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn