Lucid Motors

1 week ago

Part-Time Customer Care Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide technical customer care for Lucid vehicle hardware and software as an EV Technical Support Specialist. Triage and resolve customer support cases via phone, email, SMS, and chat, while updating the knowledge base with tech tips and troubleshooting guidance. Evaluate compatibility between new and updated technology and existing systems, test vehicle component functionality, and improve processes to deliver secure, accurate, customer-first resolutions.

Location: United States

Workplace: Hybrid

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Handle customer support cases by providing technical assistance via phone, email, SMS, and chat.
•Respond to customer concerns with urgency and ownership to resolve technical issues.
•Create, edit, and post tech tips to maintain and improve the company knowledge base.
•Evaluate troubleshooting processes by assessing compatibility between new/updated technology and existing systems.
•Test system functionality, help improve existing processes, and maintain data integrity and privacy.

Pay and Benefits

Salary: USD 21 - 25 hourly

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•2+ years of experience in technical support and troubleshooting.
•Availability to work weekends and support flexible schedules (including evenings, weekends, or holidays).
•Full-time attendance during a 3-week training period is mandatory.
•High school Diploma or GED.
•Familiarity with MS Office Suite (e.g., Outlook) and related communication tools (e.g., CRM).

Experience:2+ yearsTechnical supportAutomotiveElectric vehicles (EVs)

Education:High School

Skills:Customer-first mindsetCommunicationDetail orientedEmpathyCritical thinking

Languages:Canadian FrenchSpanish

Tech Stack:PhoneEmailSMSChatMS Office SuiteOutlookCRMMac OSKnowledge base

Company Brief

Lucid Motors

Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.

Industry: Electric Vehicles

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newark, California, United States

Founded: 2007

Website LinkedIn

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Lucid Motors

1 week ago

Part-Time Customer Care Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Handle customer support cases by providing technical assistance via phone, email, SMS, and chat.
•Respond to customer concerns with urgency and ownership to resolve technical issues.
•Create, edit, and post tech tips to maintain and improve the company knowledge base.
•Evaluate troubleshooting processes by assessing compatibility between new/updated technology and existing systems.
•Test system functionality, help improve existing processes, and maintain data integrity and privacy.

Pay and Benefits

Salary: USD 21 - 25 hourly

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•2+ years of experience in technical support and troubleshooting.
•Availability to work weekends and support flexible schedules (including evenings, weekends, or holidays).
•Full-time attendance during a 3-week training period is mandatory.
•High school Diploma or GED.
•Familiarity with MS Office Suite (e.g., Outlook) and related communication tools (e.g., CRM).

Experience:2+ yearsTechnical supportAutomotiveElectric vehicles (EVs)

Education:High School

Skills:Customer-first mindsetCommunicationDetail orientedEmpathyCritical thinking

Languages:Canadian FrenchSpanish

Tech Stack:PhoneEmailSMSChatMS Office SuiteOutlookCRMMac OSKnowledge base

Company Brief

Lucid Motors

Industry: Electric Vehicles

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newark, California, United States

Founded: 2007

Website LinkedIn