Customer Success Manager, Corp 3

Smarsh
United States
Workplace: HybridFull timeUSD 80,000 - 100,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Organizational skills","Detail oriented","Problem solving","Presentation skills"]

Drive customer success for mid-market accounts by managing retention cases, preventing churn, and responding to at-risk needs. Own contract and renewal management, including invoices, billing, SLA reporting, downgrades/cancellations, quotes, purchase orders, and on-time signature. Maintain account activity metrics and SLOs, track engagement in Salesforce.com, run business reviews, and lead customer training/adoption using insights to improve product value and outcomes.

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Smarsh
Smarsh
5 days ago

Customer Success Manager, Corp 3

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Drive customer success for mid-market accounts by managing retention cases, preventing churn, and responding to at-risk needs. Own contract and renewal management, including invoices, billing, SLA reporting, downgrades/cancellations, quotes, purchase orders, and on-time signature. Maintain account activity metrics and SLOs, track engagement in Salesforce.com, run business reviews, and lead customer training/adoption using insights to improve product value and outcomes.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide high responsiveness to assigned Mid-Market tier accounts, maintaining daily/weekly meetings and tracking activity in Salesforce.com.
  • •Manage retention cases, identify at-risk clients, remediate needs, and resolve customer issues by partnering with internal teams.
  • •Own customer contracts and renewals, including invoice and billing management, SLA reporting, contract changes (add-ons, downgrades, cancellations), and renewal closure.
  • •Prepare and host business reviews for top accounts and consistently meet or exceed customer activity metrics and SLOs.
  • •Drive product and service adoption via leading trainings, recommending professional services/custom trainings, and identifying uplift opportunities.

Pay and Benefits

Salary: USD 80,000 - 100,000 annually

Key Requirements

  • •3+ years of experience in customer service, customer success, or inside sales, preferably in financial or similarly highly regulated industries.
  • •Experience in an SMB role for 1+ years (or similar).
  • •BA/BS degree or 4+ years of customer success experience in lieu of a degree.
  • •Strong oral and written communication, organizational, and detail-oriented skills, with the ability to juggle multiple tasks.
  • •Proven results driving customer health and satisfaction, including the ability to deliver presentations to senior leaders and technical audiences.
Experience:3+ years
Education:Bachelor's
Skills:CommunicationOrganizational skillsDetail orientedProblem solvingPresentation skills
Tech Stack:Salesforce.comMS Office SuitePPT

Company Brief

Smarsh
Provides cloud-based archiving, compliance, and e-discovery solutions that capture, retain, and monitor electronic communications across email, social media, mobile, and collaboration platforms for regulated industries.
Industry: RegTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Portland, United States
Founded: 2001
WebsiteLinkedIn