Student Success Team Lead

Campus
Atlanta
Workplace: HybridFull timeUSD 65,000 - 75,000 annuallyFunction: Administration & Executive AssistanceExperience: 4+ yearsSkills: ["Leadership","Communication","Interpersonal skills","Coaching","Data-driven thinking"]

Lead a team of success coaches to improve student outcomes through coaching and data-driven strategies. You’ll ensure coaches build strong student relationships, run weekly team and pipeline meetings to drive retention plans, and track performance using metrics such as retention, attendance, and student NPS. Monitor daily outreach, conduct call monitoring with feedback, manage a small student caseload, and step in to handle escalated concerns while partnering with leadership on program improvements.

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FursaFursa
Campus
Campus
3 days ago

Student Success Team Lead

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Lead a team of success coaches to improve student outcomes through coaching and data-driven strategies. You’ll ensure coaches build strong student relationships, run weekly team and pipeline meetings to drive retention plans, and track performance using metrics such as retention, attendance, and student NPS. Monitor daily outreach, conduct call monitoring with feedback, manage a small student caseload, and step in to handle escalated concerns while partnering with leadership on program improvements.
Location: Atlanta
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Ensure success coaches build strong, meaningful relationships with students.
  • •Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas.
  • •Use KPIs such as retention, attendance, and student NPS to track performance and meet goals.
  • •Monitor daily coach activities (calls, emails, texts), including call monitoring and feedback to improve outreach and coaching.
  • •Manage a small student caseload and serve as a resource for escalated student concerns while partnering with leadership on initiatives.

Pay and Benefits

Salary: USD 65,000 - 75,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •4+ years of experience in customer service, education, student support, or coaching/mentoring programs (teaching experience is a plus).
  • •3+ years of leadership experience with a proven ability to manage and develop teams.
  • •Strong communication and interpersonal skills to build relationships with students and staff.
  • •Data-driven mindset with experience using metrics to track performance and guide decisions.
  • •Passion for coaching, mentoring, and helping others succeed.
Experience:4+ yearsEducationStudent supportCoachingCustomer service
Skills:LeadershipCommunicationInterpersonal skillsCoachingData-driven thinking

Eligibility

Nationality:CanadianMexican
Visa:H1BTN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Campus
Campus is an accredited, online two‑year college offering live classes and certificate programs taught by professors from leading universities, combining a technology platform with coaching and transfer pathways to prepare students for careers or further study.
Industry: Higher Education
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
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