Sr Customer Development Rep

HSBC
Beijing
Workplace: OnsiteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Interpersonal skills","Presentation skills","Service attitude","Sales attitude","Work under pressure","Outgoing","Persuasive","Communication"]

Proactively manage a complex portfolio of clients and act as a trusted advisor, leading strategic client discussions and delivering creative, flexible customer solutions. After closing sales, ensure proper handover of the customer relationship to relationship managers. Provide excellent customer service by resolving enquiries and complaints effectively, while participating in team activities and contributing ideas for continuous improvement. Maintain fair outcomes and orderly, transparent financial markets conduct.

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FursaFursa
HSBC
HSBC
1 day ago

Sr Customer Development Rep

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Proactively manage a complex portfolio of clients and act as a trusted advisor, leading strategic client discussions and delivering creative, flexible customer solutions. After closing sales, ensure proper handover of the customer relationship to relationship managers. Provide excellent customer service by resolving enquiries and complaints effectively, while participating in team activities and contributing ideas for continuous improvement. Maintain fair outcomes and orderly, transparent financial markets conduct.
Location: Beijing
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Proactively manage a complex portfolio of clients and lead strategic discussions at portfolio level.
  • •Deliver creative and flexible customer solutions based on business requirements.
  • •Hand over customer relationships properly to relationship managers after closing sales.
  • •Provide excellent customer service and ensure enquiries and complaints are resolved to customer satisfaction.
  • •Maintain fair outcomes and contribute to team building and work improvement activities.

Key Requirements

  • •University degree or above (recognized by the state).
  • •Strong interpersonal and effective presentation skills.
  • •Well-developed service and sales attitude, with ability to work under pressure.
  • •Presentable, outgoing and persuasive.
  • •Good oral and written English is preferable.
Education:Bachelor's
Skills:Interpersonal skillsPresentation skillsService attitudeSales attitudeWork under pressureOutgoingPersuasiveCommunication
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn