Service Coordinator II

Trane Technologies
United States
Workplace: HybridFull timeUSD 47,310 - 76,800 annuallyFunction: Executive & General ManagementEducation: certificationSkills: ["Customer service","Phone communication","Organizational skills","Multitasking","Attention to detail"]

Plan, coordinate, control, and direct operational resources to execute service agreements and repair work. Dispatch and assign team members, schedule personnel, materials, subcontractors, and equipment, and coordinate with Project Managers and HVAC/Controls technicians. Ensure customer satisfaction by handling concerns and routing requests, and generate work orders, reports, and project paperwork within financial standards.

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Trane Technologies
Trane Technologies
2 days ago

Service Coordinator II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Plan, coordinate, control, and direct operational resources to execute service agreements and repair work. Dispatch and assign team members, schedule personnel, materials, subcontractors, and equipment, and coordinate with Project Managers and HVAC/Controls technicians. Ensure customer satisfaction by handling concerns and routing requests, and generate work orders, reports, and project paperwork within financial standards.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Coordinate service resources, dispatch and assign team members to projects.
  • •Schedule personnel, materials, subcontractors, and equipment based on project needs, skills, and availability.
  • •Communicate with Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls and HVAC technicians.
  • •Coordinate operations with the Parts Department and Acquisition as needed.
  • •Maintain customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests.

Pay and Benefits

Salary: USD 47,310 - 76,800 annually
Perks:Health InsurancePaid Leave401k MatchTuition AssistanceLearning Budget

Key Requirements

  • •Certificate/degree from a college or technical school with 1 year related experience and/or training, or 3 years related experience and/or training with a HS Diploma/GED.
  • •Excellent customer service skills; extremely comfortable and effective on the phone.
  • •Strong organization with the ability to multi-task and prioritize daily interruptions.
  • •Strong attention to detail and comfort in a fast-paced environment.
  • •Knowledge of Word, Excel, Outlook, and Windows.
Education:Certification / Diploma
Skills:Customer servicePhone communicationOrganizational skillsMultitaskingAttention to detail
Tech Stack:WordExcelOutlookWindows

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn