Counter Services Officer (Macau, Macau, MO, -)

HSBC
Macau
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Accuracy","Risk awareness","Communication","Record-keeping"]

Provide professional, first-point-of-contact counter services for customers, including deposits, withdrawals, and transfers. Execute accurate financial transactions while maintaining service standards and consistent application of security and regulatory procedures. Support branch management in delivering the branch sales and services plan, respond promptly to service requests, maintain clear records, and escalate operational risks and issues appropriately to protect customers and reduce operational risk.

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FursaFursa
HSBC
HSBC
6 hours ago

Counter Services Officer (Macau, Macau, MO, -)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide professional, first-point-of-contact counter services for customers, including deposits, withdrawals, and transfers. Execute accurate financial transactions while maintaining service standards and consistent application of security and regulatory procedures. Support branch management in delivering the branch sales and services plan, respond promptly to service requests, maintain clear records, and escalate operational risks and issues appropriately to protect customers and reduce operational risk.
Location: Macau
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Support the CSM / BM to develop and implement the branch S&S plan to meet performance objectives.
  • •Deliver account-related services (deposits, withdrawals, transfers) in line with customer needs.
  • •Execute accurate financial transactions and maintain a high standard of service at the counter.
  • •Provide a professional first point of contact for customers and respond to service requests promptly.
  • •Apply security and regulatory procedures consistently, maintain clear records, and escalate issues appropriately to protect customers and reduce operational risk.

Key Requirements

  • •Proven experience handling customer service in a banking or similar regulated environment.
  • •Strong accuracy and control discipline when processing financial transactions.
  • •Apply security and regulatory procedures consistently in day-to-day work.
  • •Provide account-related services such as deposits, withdrawals and transfers with a focus on customer needs.
  • •Partner effectively with branch management (CSM / BM) to deliver agreed objectives.
Experience:Banking
Skills:Customer serviceAccuracyRisk awarenessCommunicationRecord-keeping

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn