Senior Customer Success Manager

Adaptive Security
New York
Workplace: OnsiteFull timeUSD 135,000 - 150,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Communication","Problem-solving","Multitasking","Collaboration","Customer focus"]

Lead onboarding, implementation, and ongoing support for enterprise customers, acting as the face of the product and partnering with engineering and leadership to ensure rapid value realization, issue resolution, and a world-class customer experience in a high-growth SaaS cybersecurity startup.

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FursaFursa
Adaptive Security
Adaptive Security
1 year ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead onboarding, implementation, and ongoing support for enterprise customers, acting as the face of the product and partnering with engineering and leadership to ensure rapid value realization, issue resolution, and a world-class customer experience in a high-growth SaaS cybersecurity startup.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own all aspects of customer implementation, onboarding, and support.
  • •Conduct kick-off calls with new customers to ensure a successful setup and clear expectations.
  • •Act as the first responder for customer-reported issues, providing prompt troubleshooting and ensuring timely resolutions.
  • •Proactively monitor support channels (email, chat, etc.) and respond efficiently to customer inquiries.
  • •Collaborate with Engineering to escalate and resolve complex incidents, surfacing broader product or platform health concerns as needed.

Pay and Benefits

Salary: USD 135,000 - 150,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceWellness Stipend

Key Requirements

  • •4+ years of experience in a Customer Success, Implementation, Client Support, or similar role at a SaaS company.
  • •Strong troubleshooting and problem-solving skills.
  • •Excellent written and verbal communication skills and a customer-first mindset.
  • •Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment.
  • •Experience working with cross-functional teams to identify solutions to technical problems and quickly remediate for clients.
Experience:4+ yearsSaaSCybersecurityEnterprise software
Skills:CommunicationProblem-solvingMultitaskingCollaborationCustomer focus

Company Brief

Adaptive Security
Provides AI-native security awareness training and multi-channel attack simulations to protect organizations from deepfakes, vishing, smishing, and other AI-powered social engineering threats.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Early Stage Startup
Funding: Series A
Headquarters: New York, United States
Founded: 2024
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor