Customer Service Associate | Marks & Spencer | Mall of Egypt (Cairo, EG)

Al Futtaim Group
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Attention to detail","Teamwork"]

Deliver exceptional customer service at Marks & Spencer, engaging customers, resolving basic inquiries and complaints, and escalating issues when needed. Maintain store standards by supporting visual merchandising and keeping the sales floor clean and inviting. Assist with stock receiving and restocking to ensure shelves are well-stocked, and support sales through upselling and cross-selling. Operate the cash register accurately and follow company payment and cash handling policies.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
2 days ago

Customer Service Associate | Marks & Spencer | Mall of Egypt (Cairo, EG)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Deliver exceptional customer service at Marks & Spencer, engaging customers, resolving basic inquiries and complaints, and escalating issues when needed. Maintain store standards by supporting visual merchandising and keeping the sales floor clean and inviting. Assist with stock receiving and restocking to ensure shelves are well-stocked, and support sales through upselling and cross-selling. Operate the cash register accurately and follow company payment and cash handling policies.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Engage customers to provide high-level service, handle inquiries, and address basic complaints with escalation when needed.
  • •Ensure visual merchandising and store maintenance standards, including keeping the sales floor clean and organized.
  • •Participate in receiving shipments and restocking the store to support full product availability.
  • •Support sales by recommending products and focusing on upselling and cross-selling based on customer needs.
  • •Operate the cash register, process transactions, and maintain accurate cash handling in line with company policies.

Key Requirements

  • •Strong customer service experience engaging customers and resolving inquiries.
  • •Proficient verbal communication and interpersonal skills.
  • •Ability to upsell and cross-sell products confidently.
  • •Attention to detail for maintaining store cleanliness and product organization.
  • •Ability to operate cash registers and follow cash handling procedures.
Skills:CommunicationInterpersonal skillsAttention to detailTeamwork

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
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