Customer Experience Officer

GitMax
Dubai
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Problem-solving","Collaboration","Attention to detail","UX"]

Lead and optimize the end-to-end customer journey across SaaS fintech platforms, ensuring seamless onboarding, efficient platform usability, and high CSAT/NPS. Collaborate with compliance, legal, finance, sales, and tech to prioritize features, design service experiences, and report daily on bugs and improvements. Reports to senior leadership and shapes client-centric product decisions.

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FursaFursa
GitMax
GitMax
3 months ago

Customer Experience Officer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Lead and optimize the end-to-end customer journey across SaaS fintech platforms, ensuring seamless onboarding, efficient platform usability, and high CSAT/NPS. Collaborate with compliance, legal, finance, sales, and tech to prioritize features, design service experiences, and report daily on bugs and improvements. Reports to senior leadership and shapes client-centric product decisions.
Location: Dubai
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Create and manage end-to-end customer flows to ensure frictionless user experience across platforms and teams
  • •Conduct daily audits of onboarding processes, service response times, platform usability, and chatbot effectiveness
  • •Act as a liaison across compliance, legal, finance, sales, and tech to escalate, solve, and prevent customer issues
  • •Serve as internal voice of the client, sharing insights to influence feature prioritization and UI/UX improvements
  • •Establish feedback loops, track CSAT and NPS, and produce structured daily reports with improvement recommendations

Pay and Benefits

Perks:RelocationVisa SponsorshipPaid LeaveAnnual Bonus

Key Requirements

  • •5+ years of experience in customer experience or customer success, ideally in SaaS, fintech, or digital service environments
  • •Strong familiarity with Salesforce and CRM analytics tools
  • •Demonstrated ability to coordinate complex initiatives across multiple departments
  • •Exceptional communication and problem-solving skills
  • •Native-level fluency in English; other languages are a plus
Experience:5+ yearsFintechSaaS
Skills:CommunicationProblem-solvingCollaborationAttention to detailUX
Languages:English
Tech Stack:SalesforceCRM analytics

Company Brief

GitMax
Offers Git-based code hosting and developer collaboration tools, including repository management, pull request workflows, and CI/CD integrations to streamline software development and team workflows.
Industry: Developer Tools
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