Clinical IT Helpdesk Supervisor - REMOTE

Lead the Clinical Service Desk by directing support team efforts, resolving clinician end-user escalations, and ensuring SLAs and customer satisfaction targets are met. Apply analytics to identify recurring operational and productivity issues, collaborate on tool/process improvements, and manage EMR- and healthcare IT support workflows. Recruit, develop, and evaluate team members while ensuring training for upgrades and new product releases, coordinating staffing coverage and reporting operational metrics.