Databricks

9 months ago

Senior Customer Enablement Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead and implement global customer enablement strategies by integrating learning consultancy with AI tools, driving adoption of the Scaled Agent Suite, and delivering prescriptive enablement insights to Account Teams. Automate nurture motions, partner with cross-functional teams, and translate complex enablement strategies into actionable field instructions to improve account health and grow trained-user adoption across customers.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Sr. Manager level

Key Responsibilities

•Lead the rollout and field adoption of the Scaled Agent Suite, delivering automated learning plans and proposals to Account Teams.
•Maintain the customer enablement playbook, optimizing content for modularity and AI agent consumption.
•Automate the free-to-paid nurture motion, converting learner data into timely B2B opportunities for Account Teams.
•Partner with technical teams to embed enablement calls-to-action and insights directly into field tools.
•Integrate training health data into leadership reviews and provide managers with coaching toolkits for user enablement and account health.

Pay and Benefits

Salary: USD 117,400 - 161,350 annually

Key Requirements

•6+ years of experience in Sales Enablement, GTM Program Management, or Sales Operations in a high-growth SaaS environment.
•Proven track record of managing complex workstreams and delivering global field motions with measurable adoption.
•Comfortable working with AI tools (e.g., RAG-based tools like Glean) and understanding data inputs/ hierarchies affecting AI outputs.
•Excellent cross-functional collaboration across Sales, Marketing, and Technical teams to ensure a unified enablement vision.
•Strong ability to use data dashboards to track progress and tell the business story behind the numbers (e.g., link between enabled users and consumption lift).

Experience:6+ yearsSaaSCustomer success

Skills:CommunicationCollaborationProblem-solvingData-drivenPresentation

Languages:English

Tech Stack:GleanAIData dashboardsRAG

Company Brief

Databricks

Provides a unified data analytics platform powered by Apache Spark to simplify building, deploying, and scaling data engineering, data science, and machine learning workloads for enterprises.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

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Databricks

9 months ago

Senior Customer Enablement Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Sr. Manager level

Key Responsibilities

•Lead the rollout and field adoption of the Scaled Agent Suite, delivering automated learning plans and proposals to Account Teams.
•Maintain the customer enablement playbook, optimizing content for modularity and AI agent consumption.
•Automate the free-to-paid nurture motion, converting learner data into timely B2B opportunities for Account Teams.
•Partner with technical teams to embed enablement calls-to-action and insights directly into field tools.
•Integrate training health data into leadership reviews and provide managers with coaching toolkits for user enablement and account health.

Pay and Benefits

Salary: USD 117,400 - 161,350 annually

Key Requirements

•6+ years of experience in Sales Enablement, GTM Program Management, or Sales Operations in a high-growth SaaS environment.
•Proven track record of managing complex workstreams and delivering global field motions with measurable adoption.
•Comfortable working with AI tools (e.g., RAG-based tools like Glean) and understanding data inputs/ hierarchies affecting AI outputs.
•Excellent cross-functional collaboration across Sales, Marketing, and Technical teams to ensure a unified enablement vision.
•Strong ability to use data dashboards to track progress and tell the business story behind the numbers (e.g., link between enabled users and consumption lift).

Experience:6+ yearsSaaSCustomer success

Skills:CommunicationCollaborationProblem-solvingData-drivenPresentation

Languages:English

Tech Stack:GleanAIData dashboardsRAG

Company Brief

Databricks

Provides a unified data analytics platform powered by Apache Spark to simplify building, deploying, and scaling data engineering, data science, and machine learning workloads for enterprises.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn