Senior VIP Relationship Manager

BTSE
Taipei
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Interpersonal","Multitasking","Discretion","Professionalism"]

Senior VIP Relationship Manager to provide high-quality, concierge-level support and relationship management for BTSE's most valued clients. The role focuses on real-time client support across channels, end-to-end issue resolution, and cross-functional collaboration with internal teams to continuously enhance VIP experiences in a fintech environment.

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FursaFursa
BTSE
BTSE
9 months ago

Senior VIP Relationship Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Senior VIP Relationship Manager to provide high-quality, concierge-level support and relationship management for BTSE's most valued clients. The role focuses on real-time client support across channels, end-to-end issue resolution, and cross-functional collaboration with internal teams to continuously enhance VIP experiences in a fintech environment.
Location: Taipei
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •VIP Relationship Ownership: Cultivate strong, trusted relationships with high-value clients by understanding their needs and delivering proactive, white-glove service.
  • •Real-Time Client Support: Respond to VIP inquiries with speed, accuracy, and professionalism across various channels (chat, email, and calls).
  • •Issue Tracking & Resolution: Manage and follow up on client requests end-to-end, ensuring timely resolution and high client satisfaction.
  • •Client Experience Enhancement: Anticipate VIP needs and provide customized, concierge-level support with a solutions-oriented mindset.
  • •Cross-Functional Coordination: Act as the bridge between clients and internal stakeholders (Customer Support, Business Development, Product), ensuring seamless issue escalation and resolution.

Pay and Benefits

Perks:Health InsuranceCompensation

Key Requirements

  • •At least 5 years of experience in premium service environments such as hotel guest relations, luxury retail, private banking support, or airline VIP services.
  • •Excellent communication skills in both English and Chinese (written and spoken), with the ability to serve a global client base.
  • •Strong interpersonal and client-handling skills, with a passion for delivering best-in-class service under pressure.
  • •Highly detail-oriented and organized, with the ability to multitask and manage competing priorities effectively.
  • •Demonstrated maturity, discretion, and professionalism when dealing with confidential or sensitive client matters.
Experience:5+ yearsFintechLuxury servicesHospitality
Skills:CommunicationInterpersonalMultitaskingDiscretionProfessionalism
Languages:EnglishChinese

Company Brief

BTSE
BTSE operates a cryptocurrency exchange and digital asset trading platform offering spot, futures, margin trading, and institutional custody solutions, focused on liquidity, security, and a broad range of crypto and fiat trading pairs for retail and institutional clients.
Industry: Trading Platforms
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Founded: 2018
WebsiteLinkedIn