MSP Senior Technical Support

Hire Hangar
Bogotá, Asunción, Guayaquil, Casablanca, Cairo, Johannesburg, Medellín, Santiago, Montevideo, Lima, Santo Domingo, Buenos Aires, Panama, Cape Town, Rabat, Mexico City
Workplace: RemoteContractUSD 800 - 1,000 monthlyFunction: IT Support & HelpdeskSkills: ["Independent problem-solving","Ticket triage","Technical mentorship","Written communication","Verbal communication"]

Own and resolve complex MSP tickets with minimal escalation, triaging, diagnosing, and delivering solutions across a modern IT stack. Administer Microsoft 365 and Azure/Entra (Conditional Access, Intune, MFA, SSO) in multi-tenant environments, manage endpoint and email security, and oversee backup/disaster recovery. Maintain networking environments and monitor performance using tools like Cisco Meraki, Auvik, and documentation in Hudu.

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Hire Hangar
Hire Hangar
2 days ago

MSP Senior Technical Support

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Last checked: 23 hours agoStatus: Live

Job Summary

Own and resolve complex MSP tickets with minimal escalation, triaging, diagnosing, and delivering solutions across a modern IT stack. Administer Microsoft 365 and Azure/Entra (Conditional Access, Intune, MFA, SSO) in multi-tenant environments, manage endpoint and email security, and oversee backup/disaster recovery. Maintain networking environments and monitor performance using tools like Cisco Meraki, Auvik, and documentation in Hudu.
Location: Bogotá, Asunción, Guayaquil, Casablanca, Cairo, Johannesburg, Medellín, Santiago, Montevideo, Lima, Santo Domingo, Buenos Aires, Panama, Cape Town, Rabat, Mexico City
Workplace: Remote
Employment Type: Contract
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Own the ticket queue independently by triaging, diagnosing, and resolving complex issues with minimal escalation.
  • •Administer Microsoft 365 and Azure/Entra environments, including Conditional Access, Intune, MFA, SSO, and multi-tenant management via CIPP.
  • •Manage endpoint and email security using tools such as SentinelOne EDR, Huntress MDR/ITDR, Windows Defender, Avanan/Harmony (transition support to Kaseya Inky).
  • •Oversee backup and disaster recovery using Datto BCDR, Datto Endpoint Backup, and DropSuite.
  • •Configure and troubleshoot networking environments (Cisco Meraki, UniFi, Aruba, CheckPoint), monitor via Auvik, maintain documentation in Hudu, and mentor junior support staff.

Pay and Benefits

Salary: USD 800 - 1,000 monthly

Key Requirements

  • •Prior MSP experience is non-negotiable; in-house/internal IT experience alone will not be considered.
  • •Strong, hands-on administration experience with Microsoft 365 and Azure/Entra.
  • •Experience with RMM/PSA platforms such as Syncro, ConnectWise, Autotask, or similar.
  • •Hands-on experience with EDR/MDR endpoint security tools.
  • •Solid networking competency with Meraki, Unifi, or similar platforms, plus the ability to own a ticket queue independently.
Experience:MSP
Skills:Independent problem-solvingTicket triageTechnical mentorshipWritten communicationVerbal communication
Certifications:MS-900AZ-900MD-102SC-900
Languages:English
Tech Stack:Microsoft 365AzureEntraConditional AccessIntuneMFASSOCIPPSentinelOneHuntressWindows DefenderAvananHarmonyKaseya InkyDatto BCDRDatto Endpoint BackupDropSuiteCisco MerakiUniFiAruba

Company Brief

Hire Hangar
Hire Hangar connects high-growth companies with pre-vetted international talent, offering fast, cost-effective full-time and contract-to-hire placements focused on regions like Latin America, South Africa, and Egypt.
Industry: Recruitment Agencies
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Headquarters: New York City, United States
Founded: 2023
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