Multinational Neo Specialist Commercial Insurance (Barcelona, ES)

Zurich Insurance
Barcelona
Workplace: HybridFull timeFunction: Insurance & ActuarialExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Proactive","Teamwork","Organizational skills"]

Support and maintain the Neo application day to day for the multinational landscape, ensuring operational stability and effective issue resolution. Provide proactive 2nd level support (incident investigation and resolution), monitor application performance, and contribute to service reliability. Assist with testing cycles, releases, defect resolution, and the ongoing improvement of AI-enabled solutions and automations. Work within IT service management and governance frameworks while collaborating globally across Operations, IT, and Underwriting.

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Zurich Insurance
Zurich Insurance
1 month ago

Multinational Neo Specialist Commercial Insurance (Barcelona, ES)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support and maintain the Neo application day to day for the multinational landscape, ensuring operational stability and effective issue resolution. Provide proactive 2nd level support (incident investigation and resolution), monitor application performance, and contribute to service reliability. Assist with testing cycles, releases, defect resolution, and the ongoing improvement of AI-enabled solutions and automations. Work within IT service management and governance frameworks while collaborating globally across Operations, IT, and Underwriting.
Location: Barcelona
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Provide proactive operational 2nd level support for the Neo application, including incident investigation and resolution.
  • •Monitor application performance to support service reliability and continuous improvement.
  • •Support testing cycles, releases, and defect resolution across environments for Neo deliverables.
  • •Assist with running, monitoring, and improving AI-enabled solutions and automations as they grow.
  • •Work within IT service management and governance frameworks and support documentation, knowledge sharing, and user guidance.

Pay and Benefits

Perks:Health InsuranceLife InsuranceRetirementHome OfficeTicket Restaurant

Key Requirements

  • •2+ years working within Commercial Insurance with strong business support capabilities and multinational experience.
  • •Experience working in a Neo application.
  • •Clear and confident communication in English (written and verbal); additional languages are a plus.
  • •Detail-oriented with a proactive approach to problem solving.
  • •Ability to work collaboratively and adapt in multinational, cross-functional environments.
Experience:2+ yearsCommercial insuranceMultinationalIT service management
Education:High School
Skills:CommunicationProblem-solvingProactiveTeamworkOrganizational skills
Languages:EnglishGermanSpanish
Tech Stack:NeoAI

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn