Service Parts Advisor

Lucid Motors
Al Khobar
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-7 yearsSkills: ["Customer service","Communication","Attention to detail","Organization","Problem-solving"]

Ensure the timely availability and accurate supply of spare parts by handling parts sales and customer inquiries with a high-quality service experience. Manage inventory by monitoring stock levels, tracking lost sales, and initiating reorders. Process local and international part orders, coordinate with Service Advisors and Technicians, and maintain accurate documentation using DMS/CRM systems while supporting warranty and returned parts processes.

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Lucid Motors
Lucid Motors
1 day ago

Service Parts Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 minutes agoStatus: Live

Job Summary

Ensure the timely availability and accurate supply of spare parts by handling parts sales and customer inquiries with a high-quality service experience. Manage inventory by monitoring stock levels, tracking lost sales, and initiating reorders. Process local and international part orders, coordinate with Service Advisors and Technicians, and maintain accurate documentation using DMS/CRM systems while supporting warranty and returned parts processes.
Location: Al Khobar
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet internal and external customers, identify parts requirements, and recommend appropriate parts.
  • •Handle inquiries, quotations, and parts availability checks to maintain customer satisfaction.
  • •Monitor stock levels, track lost sales, and initiate reorders to maintain optimal inventory availability.
  • •Process parts orders (local and international), handle special orders, and coordinate with Service Advisors and Technicians.
  • •Use DMS/CRM systems to search parts, manage transactions and documentation, and support warranty/returned parts handling.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeavePaid Holidays401kEquityAnnual Bonus

Key Requirements

  • •3-7 years of experience in automotive parts or aftersales operations.
  • •Strong understanding of automotive parts and systems.
  • •Experience using ERP/DMS systems.
  • •Ability to work in a fast-paced environment.
  • •High attention to detail and organizational skills.
Experience:3-7 yearsAutomotive partsAftersales operations
Skills:Customer serviceCommunicationAttention to detailOrganizationProblem-solving
Tech Stack:DMSCRMERP

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn