Team Leader - Resolutions

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Team Leader - Resolutions oversees a Resolution Team to handle customer escalations, high-risk cases, and complex service issues. You’ll coach and develop specialists, ensure policy compliance, and coordinate with cross-functional teams to deliver timely, high-quality resolutions.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead, supervise, and coach Resolution Specialists to ensure consistent and effective case handling
•Conduct regular case reviews, quality checks, and performance coaching sessions
•Assign and prioritize escalated cases based on urgency, risk, and SLA requirements
•Support team members in handling complex, sensitive, or high-impact escalations
•Participate in hiring, onboarding, and training of new Resolution Specialists

Pay and Benefits

Salary: PHP 45,000 - 50,000 monthly

Key Requirements

•3–5 years of experience in customer escalations, dispute resolution, or customer operations
•1–2 years of people management or team lead experience
•Strong understanding of customer service policies, contracts, and dispute resolution practices
•Excellent written and verbal communication skills
•Wamiliarity with coordinating cross-functional teams and ensuring policy compliance

Experience:3-5 yearsCustomer operationsCustomer escalationsDispute resolutionTeam leadership

Skills:LeadershipCommunicationCoachingTrainingTeam management

Company Brief

Wing Assistant

Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.

Industry: Recruitment Agencies

Website

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Wing Assistant

3 months ago

Team Leader - Resolutions

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead, supervise, and coach Resolution Specialists to ensure consistent and effective case handling
•Conduct regular case reviews, quality checks, and performance coaching sessions
•Assign and prioritize escalated cases based on urgency, risk, and SLA requirements
•Support team members in handling complex, sensitive, or high-impact escalations
•Participate in hiring, onboarding, and training of new Resolution Specialists

Pay and Benefits

Salary: PHP 45,000 - 50,000 monthly

Key Requirements

•3–5 years of experience in customer escalations, dispute resolution, or customer operations
•1–2 years of people management or team lead experience
•Strong understanding of customer service policies, contracts, and dispute resolution practices
•Excellent written and verbal communication skills
•Wamiliarity with coordinating cross-functional teams and ensuring policy compliance

Experience:3-5 yearsCustomer operationsCustomer escalationsDispute resolutionTeam leadership

Skills:LeadershipCommunicationCoachingTrainingTeam management

Company Brief

Wing Assistant

Industry: Recruitment Agencies

Website