Helpdesk Senior Associate-ITSM

NTT
Noida
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Troubleshooting","Independent work","Teamwork"]

Provide IT Service Desk support for end-users across devices, applications, and processes, including issue recording, updates, and timely escalation. Support end-user IT onboarding, collaborate with internal IT teams on testing, integration, and maintenance, and help identify and implement process and technology improvements. Work rotating 24/7 shifts and deliver strong customer service and troubleshooting for environments spanning Windows, macOS, iOS, Android, and Google/Microsoft tooling.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
3 months ago

Helpdesk Senior Associate-ITSM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 minutes agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide IT Service Desk support for end-users across devices, applications, and processes, including issue recording, updates, and timely escalation. Support end-user IT onboarding, collaborate with internal IT teams on testing, integration, and maintenance, and help identify and implement process and technology improvements. Work rotating 24/7 shifts and deliver strong customer service and troubleshooting for environments spanning Windows, macOS, iOS, Android, and Google/Microsoft tooling.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
  • •Record, update, and escalate support issues to the next level promptly.
  • •Support end-user IT onboarding activities.
  • •Collaborate with internal IT teams on system testing, integration, and maintenance.
  • •Identify and help implement process and technology improvements for business and IT teams.

Key Requirements

  • •Excellent English written and verbal communication skills.
  • •Exceptional customer service skills.
  • •Strong troubleshooting, bug-finding, and issue resolution abilities.
  • •Comfortable working independently within a diverse global team and with various stakeholders.
  • •Knowledge of IT software/hardware troubleshooting for Win 10, macOS, iOS, Android, Google Suite, and Microsoft environments.
Skills:CommunicationCustomer serviceTroubleshootingIndependent workTeamwork
Languages:English
Tech Stack:ITSMWin 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn