NTT

2 months ago

Helpdesk Senior Associate-ITSM

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide IT Service Desk support for end-users across devices, applications, and processes, including issue recording, updates, and timely escalation. Support end-user IT onboarding, collaborate with internal IT teams on testing, integration, and maintenance, and help identify and implement process and technology improvements. Work rotating 24/7 shifts and deliver strong customer service and troubleshooting for environments spanning Windows, macOS, iOS, Android, and Google/Microsoft tooling.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support end-user IT onboarding activities.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Identify and help implement process and technology improvements for business and IT teams.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills.
•Strong troubleshooting, bug-finding, and issue resolution abilities.
•Comfortable working independently within a diverse global team and with various stakeholders.
•Knowledge of IT software/hardware troubleshooting for Win 10, macOS, iOS, Android, Google Suite, and Microsoft environments.

Skills:CommunicationCustomer serviceTroubleshootingIndependent workTeamwork

Languages:English

Tech Stack:ITSMWin 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT