Senior Account Manager

VGS
United States
Workplace: RemoteFull timeUSD 110,000 - 145,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Problem-solving","Relationship management","Presentation"]

Senior Account Manager at a payments technology company responsible for managing a portfolio of top-tier and strategic customers, driving adoption, retention, and revenue growth across complex, multi-divisional accounts. You will lead cross-functional collaboration, establish account plans, forecast renewals and expansions, and act as a trusted advisor while identifying up-sell opportunities and advocating for customer needs in product roadmap discussions.

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VGS
VGS
1 year ago

Senior Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Closed

Job Summary

Senior Account Manager at a payments technology company responsible for managing a portfolio of top-tier and strategic customers, driving adoption, retention, and revenue growth across complex, multi-divisional accounts. You will lead cross-functional collaboration, establish account plans, forecast renewals and expansions, and act as a trusted advisor while identifying up-sell opportunities and advocating for customer needs in product roadmap discussions.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage a portfolio of existing top-tier and strategic customer accounts, focusing on retention and revenue growth.
  • •Lead onboarding activities including integrations and training for new customers by partnering with product and implementation teams.
  • •Own and nurture relationships to increase adoption, ensure retention, and drive revenue expansion.
  • •Establish account plans with customers, defining goals and KPIs to achieve mutual success.
  • •Represent the voice of the customer to inform sales, product roadmap, and cross-functional initiatives.
Travel: Medium travel

Pay and Benefits

Salary: USD 110,000 - 145,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kEquityHome InternetHome OfficeLearning BudgetPaid LeaveParental LeaveLife InsuranceDisability Insurance

Key Requirements

  • •4+ years of customer-facing experience, mainly as an Account Manager with proven ability for increasing satisfaction, driving adoption, retention, and revenue expansions
  • •Experience growing an existing account base, comfortable with pitching new products and negotiating
  • •Experience in maintaining a minimum of 95% renewal revenue to minimize churn
  • •Drive new business growth through greater customer advocacy
  • •Experience working with complex, multi-divisional, multi-geographical customers
Experience:4+ yearsFintechPaymentsSaaS
Education:Bachelor's
Skills:CommunicationLeadershipProblem-solvingRelationship managementPresentation
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

VGS
Provides data security and privacy infrastructure that lets companies collect, store, and use sensitive data without touching or storing it, using tokenization and secure data vaulting to minimize compliance scope.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: New York, United States
Founded: 2016
WebsiteLinkedIn