Deutschsprachige Kundenbetreuer/-innen

Sutherland
Kosovo
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Communication","Empathy","Adaptability","Decision-making"]

You will handle German-language customer inquiries for a leading online sales platform, analyzing requests and providing accurate, best-possible solutions. The role includes sharing up-to-date product and service information and delivering continuous professional customer support by phone or email while maintaining the company’s reputation. You’ll work with structured training and participate in a shift-based environment.

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FursaFursa
Sutherland
Sutherland
15 hours ago

Deutschsprachige Kundenbetreuer/-innen

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

You will handle German-language customer inquiries for a leading online sales platform, analyzing requests and providing accurate, best-possible solutions. The role includes sharing up-to-date product and service information and delivering continuous professional customer support by phone or email while maintaining the company’s reputation. You’ll work with structured training and participate in a shift-based environment.
Location: Kosovo
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Analyze customer requests and find the correct answers and best solutions.
  • •Provide up-to-date information about products and services.
  • •Offer continuous professional customer support via phone or email.
  • •Maintain the company’s good reputation.

Pay and Benefits

Perks:Health InsuranceCommuter Benefits

Key Requirements

  • •Very good German skills (B2) in speaking and writing.
  • •Strong communication skills and empathy.
  • •Willingness to work in different shifts.
  • •Ability to make quick decisions.
  • •Ability to adapt quickly to a dynamic work environment.
Skills:CommunicationEmpathyAdaptabilityDecision-making
Languages:German

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor