BizOps Functional Manager

Lead the customer health and retention engine by building end-to-end retention forecasting models and turning insights into actionable strategies. Own CLM performance reporting, compensation and incentive design aligned to Net Revenue Retention (NRR), and data-driven capacity/resource modeling for Customer Success. Iterate on the customer health framework by integrating product usage, support ticket trends, and payment behavior to identify churn risks early and improve revenue durability.