BizOps Functional Manager

Multiplier
New York
Workplace: RemoteFull timeFunction: Business OperationsExperience: 7+ yearsSkills: ["Analytical rigor","Stakeholder management","Strategic thinking","Data storytelling"]

Lead the customer health and retention engine by building end-to-end retention forecasting models and turning insights into actionable strategies. Own CLM performance reporting, compensation and incentive design aligned to Net Revenue Retention (NRR), and data-driven capacity/resource modeling for Customer Success. Iterate on the customer health framework by integrating product usage, support ticket trends, and payment behavior to identify churn risks early and improve revenue durability.

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FursaFursa
Multiplier
Multiplier
1 month ago

BizOps Functional Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead the customer health and retention engine by building end-to-end retention forecasting models and turning insights into actionable strategies. Own CLM performance reporting, compensation and incentive design aligned to Net Revenue Retention (NRR), and data-driven capacity/resource modeling for Customer Success. Iterate on the customer health framework by integrating product usage, support ticket trends, and payment behavior to identify churn risks early and improve revenue durability.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own end-to-end retention forecasting models to support weekly forecasting cadence and proactive predictability for renewals, upsells, and churn.
  • •Build CLM performance reporting and translate insights into actionable strategies for Customer Success and post-Sales teams.
  • •Design Customer Success target setting and compensation to align CSM behavior with NRR goals, including single-source performance reporting.
  • •Model capacity and resources to maximize customer experience and NRR, determining hiring timing and location based on segmentation strategy.
  • •Iterate on the customer health framework by integrating product usage, support ticket trends, and payment behavior to identify predictive churn risks.

Key Requirements

  • •7-10+ years in BizOps, Revenue Operations, or Management Consulting in a high-growth B2B SaaS environment.
  • •Expert at building complex models to translate raw data into actionable retention strategies (Excel/SQL/Tableau).
  • •Proven churn analytics experience building predictive early warning systems and health frameworks impacting NRR.
  • •Experience modeling headcount and resource needs against aggressive scaling targets.
  • •Familiarity with Salesforce, Gainsight (or similar CSPs), and data visualization tools.
Experience:7+ yearsB2B SaaSHigh-growth
Skills:Analytical rigorStakeholder managementStrategic thinkingData storytelling
Tech Stack:ExcelSQLTableauSalesforceGainsightCLM

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor