Account Manager - German speaking

iwoca
London
Workplace: OnsiteFull timeGBP 34,000 - 42,000 annuallyFunction: Customer Success & Account ManagementEducation: professionalSkills: ["Communication","Customer service","Relationship building","Problem-solving","Teamwork"]

Account Manager at iwoca will serve as the primary contact for a portfolio of new and existing SME customers, guiding them through the application and lifecycle, ensuring excellent service, and deriving value from iwoca products. You’ll build lasting relationships, understand business dynamics, and provide feedback to help improve processes and offerings, contributing to iwoca's mission to support SMEs.

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iwoca
iwoca
9 months ago

Account Manager - German speaking

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Last checked: 57 minutes agoStatus: Live

Job Summary

Account Manager at iwoca will serve as the primary contact for a portfolio of new and existing SME customers, guiding them through the application and lifecycle, ensuring excellent service, and deriving value from iwoca products. You’ll build lasting relationships, understand business dynamics, and provide feedback to help improve processes and offerings, contributing to iwoca's mission to support SMEs.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Support new customers throughout their application and help them complete the required steps for concluding the contract, addressing individual concerns and finding the best use for our product with the customer.
  • •Ensure customers are swiftly informed about their individual options and our product developments.
  • •Manage your own portfolio of existing and new customers.
  • •Build strong, long-lasting relationships with your clients and help them achieve their business goals with iwoca.
  • •Demonstrate a solid understanding of how businesses work, including key risk and profit drivers.

Pay and Benefits

Salary: GBP 34,000 - 42,000 annually
Perks:Health InsuranceHolidayShare OptionsPaternity LeaveSabbaticalCycle-to-work

Key Requirements

  • •You have completed a commercial training / business studies (kaufmännische Ausbildung / betriebswirtschaftliches Studium) and can add value with relevant professional experience in customer service (experiences in the banking environment or a fintech are a plus).
  • •You enjoy communicating with customers and are motivated by achieving success with customers.
  • •You are a true team player and can support the team in cross-functional projects.
  • •You are highly motivated, organized, sales-oriented and have a hands-on mentality.
  • •You have excellent communication skills in German and a good understanding of English for international meetings.
Experience:FintechFinancial services
Education:Professional (JD, MD, etc.)
Skills:CommunicationCustomer serviceRelationship buildingProblem-solvingTeamwork
Languages:GermanEnglish

Company Brief

iwoca
iwoca provides fast, tech-driven credit and working capital solutions for small and medium-sized enterprises in the UK and Germany, using automated underwriting and partner integrations to deliver loans, invoice finance and payment products.
Industry: Lending
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 4.6
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