IT Help Desk Specialist

First Bancorp
Wilmington
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-4 yearsEducation: high_schoolSkills: ["Organizational","Time management","Verbal communication","Written communication","Customer relations"]

Serve as first-line IT support for First Bank employees, resolving issues reported via phone, email, or ticketing. Assist with password resets, PC/printer problems, application access, and Active Directory updates. Provide technical assistance for Spectrum phone systems, install drivers/software for new hardware, and support teller/vault and device/location changes. Escalate unresolved problems to Level II technicians and external service providers, while helping improve departmental processes and complete compliance training.

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FursaFursa
First Bancorp
First Bancorp
2 days ago

IT Help Desk Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as first-line IT support for First Bank employees, resolving issues reported via phone, email, or ticketing. Assist with password resets, PC/printer problems, application access, and Active Directory updates. Provide technical assistance for Spectrum phone systems, install drivers/software for new hardware, and support teller/vault and device/location changes. Escalate unresolved problems to Level II technicians and external service providers, while helping improve departmental processes and complete compliance training.
Location: Wilmington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve IT issues reported by bank staff via phone, call distribution systems, email, or ticketing systems.
  • •Provide technical assistance for Spectrum phone system issues and escalate as required to Level II technicians.
  • •Open/close support requests using a call ticketing system; follow up on escalated issues until resolved.
  • •Set up new users, reset/change passwords, and remove employee access across applications; maintain Active Directory accuracy.
  • •Install drivers/software for new hardware (e.g., printers/scanners) and set up/change devices on AS400, including teller drawer/vault and location changes.

Key Requirements

  • •High school diploma or GED (or equivalent combination) with 3–4 years of experience; work experience in a computer/business environment.
  • •Knowledge and experience with computer terminal and personal computer operation, including mainframe computer systems and business software programs.
  • •Ability to provide excellent verbal, written, and interpersonal communication and to instruct personnel while following instructions.
  • •Intermediate knowledge of bank operations and operational policies and procedures.
  • •Must have a valid driver’s license and be able to work required hours/days as scheduled.
Experience:3-4 years
Education:High School
Skills:OrganizationalTime managementVerbal communicationWritten communicationCustomer relations
Licenses:Driver's license
Tech Stack:Active DirectoryWindowsMicrosoft OfficePDF creationDesktop scannersSpectrum phone systemAS400PrintersScannersMainframe

Company Brief

First Bancorp
Operates as a community bank providing personal and business banking services such as checking and savings accounts, loans, and digital banking tools for local customers and small businesses.
Industry: Banking
Growth: Established Company
Funding: Bootstrapped
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