NTT

2 months ago

Call Center Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Drive outbound sales for Canada-based customers by promoting telecom products and retention offers through consultative selling. Make high-volume calls, understand customer needs, and recommend tailored plan upgrades while handling objections. Meet daily, weekly, and monthly targets, maintain accurate CRM records, and follow scripts and quality standards to deliver strong customer experience and maximize revenue.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Make high-volume outbound calls to prospective and existing customers.
•Promote telecom products including plans, upgrades, bundles, and retention offers.
•Understand customer needs and recommend tailored solutions.
•Achieve daily, weekly, and monthly sales targets.
•Maintain accurate CRM records and follow scripts, quality, and process standards while handling objections professionally.

Key Requirements

•2-4 years of experience (freshers welcome), with BPO/sales preferred.
•Strong communication with a neutral/clear English accent.
•Sales mindset with persuasive ability and active listening.
•Resilience and ability to handle rejection professionally.
•Basic system/CRM handling and accurate record keeping.

Experience:2-4 yearsBPOSales

Education:Bachelor's

Skills:CommunicationPersuasionActive listeningCustomer empathyResilience

Languages:English

Tech Stack:CRM

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT