DataDog

1 month ago

Manager II, Premier Support Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead and develop a team of Premier Support Engineers in a high-growth, SaaS observability platform. Drive performance, mentoring, and people-management initiatives; partner with senior leadership to improve productivity and processes; manage escalations with cross-functional teams; foster open-source contributions and continuous learning in a hybrid, inclusive environment.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Sr. Manager level

Key Responsibilities

•Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations
•Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports
•Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure
•Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary
•Foster a culture of continuous learning and open-source contribution within the team

Pay and Benefits

Equity and Bonus:Equity

Perks:RsusEspp

Key Requirements

•Must have prior experience leading a team (including managing other managers) and a passion for people development
•Some programming experience and basic knowledge of Linux
•Active contribution to open-source projects and engineering community involvement
•Self-motivated, detail-oriented, and committed to continuous learning
•Ability to use data to make informed decisions and maintain a client-centric approach

Experience:SaaSObservabilityDeveloper tools

Skills:LeadershipMentorshipCommunicationProblem-solvingData-driven

Languages:English

Tech Stack:LinuxProgramming

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

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DataDog

1 month ago

Manager II, Premier Support Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Sr. Manager level

Key Responsibilities

•Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations
•Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports
•Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure
•Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary
•Foster a culture of continuous learning and open-source contribution within the team

Pay and Benefits

Equity and Bonus:Equity

Perks:RsusEspp

Key Requirements

•Must have prior experience leading a team (including managing other managers) and a passion for people development
•Some programming experience and basic knowledge of Linux
•Active contribution to open-source projects and engineering community involvement
•Self-motivated, detail-oriented, and committed to continuous learning
•Ability to use data to make informed decisions and maintain a client-centric approach

Experience:SaaSObservabilityDeveloper tools

Skills:LeadershipMentorshipCommunicationProblem-solvingData-driven

Languages:English

Tech Stack:LinuxProgramming

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn