4 weeks ago

Future Opportunity Customer Care Professional (US Market)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Deliver extraordinary customer service for a high volume of inbound calls, advising Card Members on their needs and providing tailored solutions. Reinforce card benefits and acknowledge tenure while making relevant product and benefit recommendations to deepen engagement and loyalty. Handle account-specific requests such as statement inquiries, card replacement, payments, and rewards redemptions using multiple systems. Meet performance goals across sales rates, quality, compliance, productivity, and customer metrics.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Consistently deliver extraordinary service on high-volume inbound calls in a structured customer care environment with a Customer First mindset.
•Consult with Card Members to understand needs and tailor unique solutions while reinforcing card benefits and acknowledging tenure.
•Recommend relevant product offers and benefit enrollments to deepen customer engagement and loyalty.
•Address general and account-specific inquiries (statement inquiries, card replacement, payments, rewards redemption) and update account information.
•Use tools and resources to identify solutions, anticipate needs, resolve at first point of contact, and meet performance goals and metrics.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveCounseling

Key Requirements

•Strong written and communication skills to converse effectively in English and Spanish with Card Members.
•Resilience to manage a steady stream of calls while balancing performance metrics and staying positive under change or stress.
•Ability to show humility and emotionally acknowledge customer queries and situations on each call.
•Technical savvy to multitask and navigate multiple computer systems and applications with speed and accuracy.
•Integrity to manage sensitive Card Member information and comply with regulatory and compliance guidelines for servicing and sales practices.

Education:High School

Skills:CommunicationResilienceHumilityIntegrityCustomer focus

Languages:EnglishSpanish

Company Brief

American Express

Industry: Payments

Website

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American Express

4 weeks ago

Future Opportunity Customer Care Professional (US Market)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Consistently deliver extraordinary service on high-volume inbound calls in a structured customer care environment with a Customer First mindset.
•Consult with Card Members to understand needs and tailor unique solutions while reinforcing card benefits and acknowledging tenure.
•Recommend relevant product offers and benefit enrollments to deepen customer engagement and loyalty.
•Address general and account-specific inquiries (statement inquiries, card replacement, payments, rewards redemption) and update account information.
•Use tools and resources to identify solutions, anticipate needs, resolve at first point of contact, and meet performance goals and metrics.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveCounseling

Key Requirements

•Strong written and communication skills to converse effectively in English and Spanish with Card Members.
•Resilience to manage a steady stream of calls while balancing performance metrics and staying positive under change or stress.
•Ability to show humility and emotionally acknowledge customer queries and situations on each call.
•Technical savvy to multitask and navigate multiple computer systems and applications with speed and accuracy.
•Integrity to manage sensitive Card Member information and comply with regulatory and compliance guidelines for servicing and sales practices.

Education:High School

Skills:CommunicationResilienceHumilityIntegrityCustomer focus

Languages:EnglishSpanish

Company Brief

American Express

Industry: Payments

Website