Senior Workforce Management Analyst

Monzo Bank
London, Cardiff, United Kingdom
Workplace: RemoteContractGBP 40,400 - 51,050Function: Solutions Engineering & Sales EngineeringSkills: ["Analytical skills","Executive communication","Stakeholder management","Autonomy","Prioritisation","Strategic communication","Data synthesis"]

Use workforce management data to optimise customer operations and service teams. You’ll prepare executive reporting, analyse large datasets to identify trends and resource needs, and translate forecasts into clear staffing strategies. Work with forecasting, People, Operations, Hiring, and WFM data teams to improve schedule quality, shift offerings, holiday utilisation, and schedule automation using tools like Google Sheets and Looker, with BigQuery and Verint as bonuses.

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FursaFursa
Monzo Bank
Monzo Bank
5 hours ago

Senior Workforce Management Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Use workforce management data to optimise customer operations and service teams. You’ll prepare executive reporting, analyse large datasets to identify trends and resource needs, and translate forecasts into clear staffing strategies. Work with forecasting, People, Operations, Hiring, and WFM data teams to improve schedule quality, shift offerings, holiday utilisation, and schedule automation using tools like Google Sheets and Looker, with BigQuery and Verint as bonuses.
Location: London, Cardiff, United Kingdom
Workplace: Remote
Employment Type: Contract · 15 months
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Prepare clear, concise executive-level reports and presentations on workforce management performance, trends, and resource requirements.
  • •Analyse large datasets to identify patterns and trends, communicating key insights to stakeholders.
  • •Create and review shift offerings to support growth and improve flexible working employee ratings.
  • •Assess operational impact of supply and demand on shift pattern changes across domains and improve schedule quality.
  • •Manage Verint backend configuration and collaborate with forecasting, People, Hiring, L&D, and Operations to improve schedule accuracy and reduce errors.

Pay and Benefits

Salary: GBP 40,400 - 51,050
Perks:Learning BudgetRemote Work

Key Requirements

  • •Demonstrable experience in workforce management, ideally in a fast-paced, high-growth environment such as technology, customer support, or operations.
  • •Expertise in workforce management software and tools, with Verint experience preferred.
  • •Strong proficiency in Google Sheets, including advanced formulas and pivot tables, for data analysis.
  • •Experience presenting complex data to executive leadership and influencing decision-making through clear, strategic communication.
  • •Excellent analytical skills to synthesise data, identify trends, and turn insights into actionable strategies.
Skills:Analytical skillsExecutive communicationStakeholder managementAutonomyPrioritisationStrategic communicationData synthesis
Tech Stack:Google SheetsLookerBigQueryVerintMacbooks

Company Brief

Monzo Bank
Monzo is a UK-based digital bank offering mobile-first current accounts, savings, business banking, and financial tools focused on transparency, low fees, and real-time money management for consumers and small businesses.
Industry: Neobanking
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn