Associate Customer Engagement Manager

LexisNexis Risk Solutions
United States
Workplace: RemoteFull timeUSD 71,600 - 119,400 annuallyFunction: Customer Success & Account ManagementSkills: ["Client-first focus","Cross-functional collaboration","Problem-solving","Attention to detail","Stakeholder management"]

Own the ongoing engagement of RiskNarrative customers by coordinating technical and operational activities to maximize customer experience, value, and ROI. Manage a portfolio of customers, ensure strategic engagement deliverables are met, and act as an expert on product capabilities and bespoke use cases. Drive optimization through reviews and data-driven insights, collaborate with customers and internal teams to translate needs into configured solutions, and lead roadmaps, training, and service reviews.

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LexisNexis Risk Solutions
LexisNexis Risk Solutions
1 day ago

Associate Customer Engagement Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own the ongoing engagement of RiskNarrative customers by coordinating technical and operational activities to maximize customer experience, value, and ROI. Manage a portfolio of customers, ensure strategic engagement deliverables are met, and act as an expert on product capabilities and bespoke use cases. Drive optimization through reviews and data-driven insights, collaborate with customers and internal teams to translate needs into configured solutions, and lead roadmaps, training, and service reviews.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Deliver an outstanding customer experience to maximize customer value and ROI from RiskNarrative.
  • •Manage a portfolio of customers and ensure strategic engagement deliverables are met.
  • •Provide expert guidance on RiskNarrative product capabilities and bespoke customer use cases.
  • •Identify optimization opportunities via regular platform reviews, analyzing data, and presenting insights to customers.
  • •Collaborate with customers and cross-functional teams to define, build, and deliver strategic roadmaps, configurations, training, and service reviews.

Pay and Benefits

Salary: USD 71,600 - 119,400 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceDisability Insurance

Key Requirements

  • •Experience in a customer engagement/success role managing technical projects in SaaS platforms.
  • •Exceptional technical or analytical experience, including working confidently with APIs and SQL.
  • •Strong customer relationship skills with a client-first approach across stakeholders.
  • •Problem-solving and investigative skills with high attention to detail.
  • •Located in the Eastern or Central time zone; bilingual Spanish preferred.
Experience:SaaSFinancial crimeFraudRisk management
Skills:Client-first focusCross-functional collaborationProblem-solvingAttention to detailStakeholder management
Languages:Spanish
Tech Stack:APIsSQLData analysis

Company Brief

LexisNexis Risk Solutions
Provides data, analytics, and technology solutions to help businesses manage risk, detect fraud, comply with regulations, and make decisions across insurance, financial services, government, and commercial sectors.
Industry: RegTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Public Company
Headquarters: Alpharetta, United States
WebsiteLinkedIn