Policy Quality and Enforcement Team Lead - Singapore

TikTok
Singapore
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Experience: 2+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Logical thinking","Prioritization"]

Lead a quality team responsible for policy enforcement across multiple workflows, ensuring both quality and efficiency targets are consistently met. Collaborate with internal and external stakeholders to align on quality expectations and manage workflow complexity. Oversee day-to-day operations, proactively identify and mitigate operational quality risks, and drive continuous process optimization and capability building.

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FursaFursa
TikTok
TikTok
4 hours ago

Policy Quality and Enforcement Team Lead - Singapore

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead a quality team responsible for policy enforcement across multiple workflows, ensuring both quality and efficiency targets are consistently met. Collaborate with internal and external stakeholders to align on quality expectations and manage workflow complexity. Oversee day-to-day operations, proactively identify and mitigate operational quality risks, and drive continuous process optimization and capability building.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Manage quality performance across multiple workflows, driving continuous improvement and ensuring efficiency and quality targets are met.
  • •Coordinate with internal and external stakeholders to align quality expectations and manage workflow complexity.
  • •Oversee daily operations of the quality team to ensure adherence to quality goals, delivery standards, and operational priorities.
  • •Identify potential quality risks, evaluate impact on workflows, and implement mitigation strategies to ensure stable delivery.
  • •Lead team capability building and operations management, including talent development, shift scheduling, and process optimization.

Key Requirements

  • •2+ years of team management experience, with a Bachelor's degree or above.
  • •Deep understanding of labeling/annotation policies and guidelines, plus strong content analysis and reporting skills.
  • •Excellent English communication and strong logical thinking to assess business requirements and prioritize effectively.
  • •Demonstrated leadership and operations management capabilities, including familiarity with content quality assurance tools and management systems.
  • •Ability to motivate teams and handle emergencies adeptly.
Experience:2+ years
Education:Bachelor's
Skills:LeadershipCommunicationLogical thinkingPrioritization
Languages:English

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn