Sales Support Associate II

Tapestry
Texas
Workplace: OnsiteFull timeUSD 15 - 19.5 hourlyFunction: SalesExperience: 1+ yearsSkills: ["Customer service","Attention to detail","Compliance","Mentoring","Fast-paced adaptability"]

Deliver exceptional customer service at the Coach cashwrap by greeting customers warmly, processing transactions accurately, and promoting add-ons, gift cards, and the Insider Program. Maintain compliance and operational accuracy while managing cash handling and media, completing end-of-shift audits, and handling returns, repairs, and damaged goods. Keep the cashwrap organized, assist with equipment issues, and help train and mentor cashiers to uphold service standards.

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FursaFursa
Tapestry
Tapestry
2 months ago

Sales Support Associate II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Deliver exceptional customer service at the Coach cashwrap by greeting customers warmly, processing transactions accurately, and promoting add-ons, gift cards, and the Insider Program. Maintain compliance and operational accuracy while managing cash handling and media, completing end-of-shift audits, and handling returns, repairs, and damaged goods. Keep the cashwrap organized, assist with equipment issues, and help train and mentor cashiers to uphold service standards.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service at checkout and create lasting impressions through warm greetings.
  • •Promote add-on sales, gift cards, and support the Insider Program as a brand ambassador.
  • •Maintain accuracy in cash handling and media management while following all policies.
  • •Process returns, repairs, and damaged goods; complete end-of-shift audits with management.
  • •Keep the cashwrap organized and clean, monitor equipment, and assist with training and mentoring cashiers.

Pay and Benefits

Salary: USD 15 - 19.5 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •1+ years in cashier or retail roles; luxury retail experience preferred.
  • •Familiarity with POS systems, mobile technology, and basic computer skills.
  • •Strong English language proficiency.
  • •Ability to work flexible hours, including nights, weekends, and peak retail days.
  • •Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and move around the sales floor and stockroom.
Experience:1+ yearsRetail
Skills:Customer serviceAttention to detailComplianceMentoringFast-paced adaptability
Languages:English
Tech Stack:POS systemsMobile technology

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
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