General Dynamics

3 weeks ago

Coalition Support Service Desk Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide first-contact, Tier I incident resolution and customer service for a deployed enterprise network supporting DoD intelligence information sharing. Support U.S. military, civilian, NATO personnel, partner nations, and host-nation users through phone, email, and on-site interactions. Diagnose hardware/software/application issues, create and document tickets in ServiceNow, and perform Level I/II Active Directory tasks while remotely troubleshooting and maintaining SOPs. Participate in special projects and occasional networks/systems/information assurance duties.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide polite, professional, responsive customer service to end users.
•Deliver first-contact incident resolution for hardware, software, and application problems; escalate to Tier II/Tier III as needed.
•Create and track tickets for support requests and document incident status and solutions in ServiceNow.
•Perform Level I/II Active Directory functions such as unlocking and issuing accounts.
•Remotely troubleshoot, configure, and upgrade software; support occasional networks/systems/information assurance and logistics duties.

Pay and Benefits

Salary: USD 29.52 - 31.51 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

•5+ years of related experience in IT support/service desk work.
•Bachelor’s degree (or additional years of experience as a substitute).
•Must possess and maintain a Secret Clearance and meet DoD 8570 requirements for IAT level II access upon hire.
•Must meet certification requirements including maintaining active Security Plus CE certification (and computing environment training certificate).
•Strong team collaboration skills and professional customer relationship skills.

Experience:5+ years

Education:Bachelor's

Skills:Customer serviceTroubleshootingTeamworkCustomer relationship managementDocumentation

Certifications:Security Plus CEITIL Foundations v4

Tech Stack:System AdministrationTechnical SupportTroubleshootingServiceNowActive DirectoryWindowsService Desk

Eligibility

Nationality:US National

Security Clearance:Secret

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

3 weeks ago

Coalition Support Service Desk Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide polite, professional, responsive customer service to end users.
•Deliver first-contact incident resolution for hardware, software, and application problems; escalate to Tier II/Tier III as needed.
•Create and track tickets for support requests and document incident status and solutions in ServiceNow.
•Perform Level I/II Active Directory functions such as unlocking and issuing accounts.
•Remotely troubleshoot, configure, and upgrade software; support occasional networks/systems/information assurance and logistics duties.

Pay and Benefits

Salary: USD 29.52 - 31.51 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

•5+ years of related experience in IT support/service desk work.
•Bachelor’s degree (or additional years of experience as a substitute).
•Must possess and maintain a Secret Clearance and meet DoD 8570 requirements for IAT level II access upon hire.
•Must meet certification requirements including maintaining active Security Plus CE certification (and computing environment training certificate).
•Strong team collaboration skills and professional customer relationship skills.

Experience:5+ years

Education:Bachelor's

Skills:Customer serviceTroubleshootingTeamworkCustomer relationship managementDocumentation

Certifications:Security Plus CEITIL Foundations v4

Tech Stack:System AdministrationTechnical SupportTroubleshootingServiceNowActive DirectoryWindowsService Desk

Eligibility

Nationality:US National

Security Clearance:Secret

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn