MS Technical Specialist ( Security )

NTT
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Client-focused","Communication","Listening","Adaptability","Remain calm under pressure"]

Serve as an L3 Security Managed Services Engineer, proactively monitoring client infrastructure, resolving complex incidents, and performing required checks to keep systems secure and operational. Lead third-line troubleshooting by identifying root causes, maintaining zero missed SLA conditions, and implementing advanced solutions and operational improvements. Create knowledge articles, train junior team members, support automation efforts, and coach/mentor through best-practice troubleshooting and disaster recovery responsibilities.

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FursaFursa
NTT
NTT
1 week ago

MS Technical Specialist ( Security )

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as an L3 Security Managed Services Engineer, proactively monitoring client infrastructure, resolving complex incidents, and performing required checks to keep systems secure and operational. Lead third-line troubleshooting by identifying root causes, maintaining zero missed SLA conditions, and implementing advanced solutions and operational improvements. Create knowledge articles, train junior team members, support automation efforts, and coach/mentor through best-practice troubleshooting and disaster recovery responsibilities.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Ensure client infrastructures are secure, robust, and running smoothly by monitoring, checking, and keeping systems operational.
  • •Handle complex/high-complexity tickets and third-line support by identifying root causes of incidents and problems.
  • •Maintain zero missed SLA conditions, provide client updates, and implement solutions for critical issues.
  • •Create knowledge articles and train junior team members on frequent tasks/issues and advanced troubleshooting best practices.
  • •Contribute to operational improvements and disaster recovery functions; provide inputs to automation teams to reduce manual effort.

Key Requirements

  • •Proven experience handling complex security infrastructure in a managed services environment.
  • •Strong background in IT engineering, preferably within medium to large ICT organizations.
  • •Deep working knowledge of ITIL processes.
  • •Strong client-focused approach with excellent communication and listening skills.
  • •Bachelor’s degree (or equivalent) in IT/Computing or equivalent work experience.
Experience:Managed servicesICTSecurity operations
Education:Bachelor's in IT/Computing
Skills:Client-focusedCommunicationListeningAdaptabilityRemain calm under pressure
Tech Stack:ITILMonitoring toolsAutomation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn