Amadeus

11 hours ago

Manager, Software Development

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead an IT Service Management (ITSM) team focused on implementing and operating the ServiceNow platform. Coach and develop ITSM analysts, developers, and administrators while driving Incident, Problem, Change, Request, CMDB, and Knowledge Management processes. Apply ITIL best practices, oversee ServiceNow design/configuration/maintenance, ensure policy and compliance, and use KPIs/SLAs to deliver high-quality IT services aligned to business goals.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Guide and develop an inclusive ITSM team through coaching and regular feedback sessions.
•Oversee ITSM processes including Incident, Problem, Change, Request, CMDB, and Knowledge Management.
•Apply ITIL best practices and drive ITSM process improvements.
•Provide oversight for the ServiceNow platform across design, configuration, maintenance, and optimization.
•Ensure compliance with IT policies and security/regulatory requirements while tracking KPIs and SLAs; serve as an escalation point for ITSM issues.

Pay and Benefits

Perks:Hybrid Work

Key Requirements

•8+ years in IT Service Management with 2–3 years in a leadership role.
•Hands-on experience with ServiceNow (implementation, configuration, management) or similar ITSM platforms.
•Solid understanding of ITIL practices or equivalent experience.
•Ability to collaborate effectively across teams and locations in a dynamic environment.
•Strong communication and organizational abilities.

Experience:8+ yearsIT service management

Skills:CoachingCollaborationAccountabilityContinuous learningCommunication

Certifications:ITIL FoundationServiceNow Administrator

Tech Stack:ServiceNowITSMITILCMDBServiceNow Performance AnalyticsAgileDevOps

Company Brief

Amadeus

Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madrid, Spain

Founded: 1987

Website LinkedIn

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Amadeus

11 hours ago

Manager, Software Development

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Guide and develop an inclusive ITSM team through coaching and regular feedback sessions.
•Oversee ITSM processes including Incident, Problem, Change, Request, CMDB, and Knowledge Management.
•Apply ITIL best practices and drive ITSM process improvements.
•Provide oversight for the ServiceNow platform across design, configuration, maintenance, and optimization.
•Ensure compliance with IT policies and security/regulatory requirements while tracking KPIs and SLAs; serve as an escalation point for ITSM issues.

Pay and Benefits

Perks:Hybrid Work

Key Requirements

•8+ years in IT Service Management with 2–3 years in a leadership role.
•Hands-on experience with ServiceNow (implementation, configuration, management) or similar ITSM platforms.
•Solid understanding of ITIL practices or equivalent experience.
•Ability to collaborate effectively across teams and locations in a dynamic environment.
•Strong communication and organizational abilities.

Experience:8+ yearsIT service management

Skills:CoachingCollaborationAccountabilityContinuous learningCommunication

Certifications:ITIL FoundationServiceNow Administrator

Tech Stack:ServiceNowITSMITILCMDBServiceNow Performance AnalyticsAgileDevOps

Company Brief

Amadeus

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madrid, Spain

Founded: 1987

Website LinkedIn