NTT

1 month ago

Helpdesk Senior Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide exceptional IT service desk support for end-users, including guidance and training across IT devices, applications, and processes. Log, update, and escalate support issues promptly, and support end-user IT onboarding. Partner with internal IT teams for system testing, integration, and maintenance, while identifying and implementing process/technology improvements. Work rotating 24/7 shifts and collaborate effectively in a diverse global environment.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT service desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support end-user IT onboarding activities.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Identify, suggest, evaluate, and implement process and technology improvements, including learning other IT business areas.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills with comfort working with various stakeholders.
•Strong troubleshooting skills for bug-finding, resolution, and independent problem-solving.
•Knowledge of IT software and hardware troubleshooting, including Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment.
•Ability to work independently within a diverse global team and as a team player.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingStakeholder management

Languages:English

Tech Stack:Windows 10Win 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT