Customer Success Senior Analyst

Fractal Labs
New York
Workplace: OnsiteFull timeUSD 120,000+Function: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Analytical thinking","Problem-solving","Stakeholder management","Data-driven decision-making","Client needs translation"]

Lead end-to-end customer implementation and adoption of an AI-driven Revenue Growth Management platform for CPG and retail clients. Serve as a trusted advisor to drive pricing and pack architecture, trade promotion optimization, price/volume/mix analysis, and trade terms management outcomes. Partner cross-functionally with product, data science, engineering, sales, and marketing to align on client needs, influence roadmap priorities, and ensure user adoption and measurable value generation.

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FursaFursa
Fractal Labs
Fractal Labs
2 months ago

Customer Success Senior Analyst

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Lead end-to-end customer implementation and adoption of an AI-driven Revenue Growth Management platform for CPG and retail clients. Serve as a trusted advisor to drive pricing and pack architecture, trade promotion optimization, price/volume/mix analysis, and trade terms management outcomes. Partner cross-functionally with product, data science, engineering, sales, and marketing to align on client needs, influence roadmap priorities, and ensure user adoption and measurable value generation.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead end-to-end client implementation, adoption, and value generation for the RGM platform.
  • •Partner with CPG clients to define, design, and implement RGM strategies.
  • •Collaborate with Product, Data Science, Engineering, Sales, and Marketing to align client needs and solution delivery.
  • •Drive delivery and user adoption across client engagements.
  • •Advise clients on framing problem statements and preferred approaches to generate meaningful value.

Pay and Benefits

Salary: USD 120,000
Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPaid LeaveParental Leave

Key Requirements

  • •4+ years of experience in Customer Success or Consulting within CPG RGM analytics.
  • •Functional expertise in Pricing, Trade Promotions, Pack Architecture, and Commercial Planning.
  • •Proven experience leading client delivery for SaaS-based analytics or AI-driven solutions.
  • •Demonstrated ability to engage and influence senior stakeholders.
  • •Strong analytical, problem-solving, and data-driven decision-making skills.
Experience:4+ yearsCPGRetailSaaSAI-driven solutionsAnalytics
Skills:Analytical thinkingProblem-solvingStakeholder managementData-driven decision-makingClient needs translation

Company Brief

Fractal Labs
Provides AI-driven analytics, decision intelligence, and engineering solutions to Fortune 500 companies, helping enterprises apply advanced analytics and machine learning for marketing, supply chain, finance, and customer experience transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2000
WebsiteLinkedIn