Customer Success Senior Analyst
Fractal Labs
New York
Workplace: OnsiteFull timeUSD 120,000+Function: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Analytical thinking","Problem-solving","Stakeholder management","Data-driven decision-making","Client needs translation"]Lead end-to-end customer implementation and adoption of an AI-driven Revenue Growth Management platform for CPG and retail clients. Serve as a trusted advisor to drive pricing and pack architecture, trade promotion optimization, price/volume/mix analysis, and trade terms management outcomes. Partner cross-functionally with product, data science, engineering, sales, and marketing to align on client needs, influence roadmap priorities, and ensure user adoption and measurable value generation.

