Patient Engagement Specialist I (Bilingual Spanish, Temporary) | $1,000 Sign-On Bonus

Sprinter Health
Menlo Park, United States
Workplace: RemoteFull timeUSD 22 - 22 hourlyFunction: Product ManagementExperience: 2+ yearsSkills: ["Communication","Customer-centric","Organization","Problem-solving","Empathy"]

Serve as the first point of contact for patients, following up on inbound requests and using prospecting to outreach patients and caregivers. Conduct high-volume outbound calls using an auto-dialer, communicate with empathy to build trust, and educate patients on ordered at-home services. Learn partner care models, collaborate with healthcare professionals, and escalate questions to ensure a seamless patient experience.

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FursaFursa
Sprinter Health
Sprinter Health
1 day ago

Patient Engagement Specialist I (Bilingual Spanish, Temporary) | $1,000 Sign-On Bonus

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as the first point of contact for patients, following up on inbound requests and using prospecting to outreach patients and caregivers. Conduct high-volume outbound calls using an auto-dialer, communicate with empathy to build trust, and educate patients on ordered at-home services. Learn partner care models, collaborate with healthcare professionals, and escalate questions to ensure a seamless patient experience.
Location: Menlo Park, United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Review and follow up on inbound requests from existing outreach campaigns.
  • •Use deep prospecting techniques to outreach patients in a personalized way.
  • •Use an auto-dialer to place 150–200 outbound calls per day, talk to 80–100 patients, and book 19+ appointments daily.
  • •Build trust through strong communication and educate patients on the importance and benefits of receiving ordered in-home services.
  • •Collaborate with other representatives and healthcare professionals, and escalate questions or concerns to other teams as needed.

Pay and Benefits

Salary: USD 22 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveFertility Treatment

Key Requirements

  • •2+ years of outbound call center experience, including at least 1 year in the healthcare industry.
  • •Ability to work eastern time (EDT).
  • •Proficiency using electronic health record (EHR) systems and other healthcare software.
  • •Excellent written and verbal communication skills to present and explain information to customers.
  • •Experience managing multiple communication channels (phone, email, chat), with Zendesk and Five9 experience preferred.
Experience:2+ yearsHealthcareCall centerEHR
Skills:CommunicationCustomer-centricOrganizationProblem-solvingEmpathy
Languages:Spanish
Tech Stack:Auto-dialerEHRElectronic health recordZendeskFive9

Company Brief

Sprinter Health
Operates mobile and home-based primary care services focused on delivering in-home medical visits, chronic care management, and coordinated care for patients who face barriers accessing clinic-based care.
Industry: Healthcare Providers
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