Call Center Agent 2 (Ad Dawhah, QA)

Power International Holding
Qatar
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringExperience: 1-2 yearsEducation: certificationSkills: ["Communication","Active listening","Customer focus","Adaptability","Multi-tasking","Time management","Organization","Problem-solving"]

Answer incoming calls from patients to book, change, or cancel appointments, handle inquiries, and resolve complaints. Provide service and SAC information, research required details using available resources, and follow up with appointment reminders. Route and escalate priority issues to the right teams, coordinate with colleagues, and make sales or doctor-service recommendations when appropriate. Participate in training to expand knowledge of the company and role.

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FursaFursa
Power International Holding
Power International Holding
1 month ago

Call Center Agent 2 (Ad Dawhah, QA)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Answer incoming calls from patients to book, change, or cancel appointments, handle inquiries, and resolve complaints. Provide service and SAC information, research required details using available resources, and follow up with appointment reminders. Route and escalate priority issues to the right teams, coordinate with colleagues, and make sales or doctor-service recommendations when appropriate. Participate in training to expand knowledge of the company and role.
Location: Qatar
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering

Key Responsibilities

  • •Maintain a positive, empathetic, professional attitude toward patients on the phone.
  • •Answer patient calls and respond promptly to inquiries and complaints.
  • •Handle and resolve patient complaints.
  • •Follow up and send appointment reminders.
  • •Research information using available resources and provide SAC services information; route/escalate priority issues as needed and make doctor-service recommendations when appropriate.

Key Requirements

  • •Strong phone and verbal communication skills with active listening, plus a patient/customer-focused approach.
  • •Ability to multi-task, prioritize, and manage time effectively.
  • •Excellent management, organization, and time management skills.
  • •Strong problem-solving skills for inquiries and complaint handling.
  • •ERP knowledge with preferred SAP functional skills (required to succeed).
Experience:1-2 years
Education:Certification / Diploma in related field
Skills:CommunicationActive listeningCustomer focusAdaptabilityMulti-taskingTime managementOrganizationProblem-solving
Tech Stack:ERPSAP

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website