Aon

2 weeks ago

Health Operations Team Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead a frontline team of 10–15 colleagues delivering routine health operations and defined client services. Supervise day-to-day work, cascade assignments, manage daily and weekly workflows, and ensure targets for volume, productivity, quality, and turnaround times are met. Apply established processes to resolve straightforward issues, communicate status and performance updates, and coach team members while escalating more complex people and performance decisions to senior management.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Supervise day-to-day activities for a team of 10–15 colleagues, assigning work, monitoring progress, and ensuring tasks meet required standards.
•Cascade pre-defined work assignments and plans, ensuring activities execute according to agreed processes and service levels.
•Provide clear direction and support to team members based on established policies and procedures.
•Manage daily and weekly workflows, prioritize tasks, and ensure the team meets short-term operational targets (volume, productivity, quality, turnaround times).
•Provide feedback, coaching, and support for development, escalating more complex people or performance decisions to senior management as appropriate.

Key Requirements

•Team leadership experience supervising or coordinating a small team, allocating work, monitoring progress, and supporting day-to-day performance.
•At least 5 years of experience in an operations, service delivery, or client delivery role.
•Strong planning and organization skills to manage daily and weekly workflows, prioritize tasks, and meet deadlines and service levels.
•Results orientation and problem-solving ability to resolve straightforward issues using standard procedures and meet short-term operational targets.
•Advanced conversational English skills (minimum C1) to participate in meetings and discussions with international stakeholders.

Experience:5+ yearsClient deliveryService deliveryOperations

Skills:Team leadershipCommunicationProblem-solvingPlanningOrganization

Languages:English

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Aon