Health Operations Team Manager

Aon
Mexico City
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Team leadership","Communication","Problem-solving","Planning","Organization"]

Lead a frontline team of 10–15 colleagues delivering routine health operations and defined client services. Supervise day-to-day work, cascade assignments, manage daily and weekly workflows, and ensure targets for volume, productivity, quality, and turnaround times are met. Apply established processes to resolve straightforward issues, communicate status and performance updates, and coach team members while escalating more complex people and performance decisions to senior management.

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FursaFursa
Aon
Aon
2 months ago

Health Operations Team Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead a frontline team of 10–15 colleagues delivering routine health operations and defined client services. Supervise day-to-day work, cascade assignments, manage daily and weekly workflows, and ensure targets for volume, productivity, quality, and turnaround times are met. Apply established processes to resolve straightforward issues, communicate status and performance updates, and coach team members while escalating more complex people and performance decisions to senior management.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise day-to-day activities for a team of 10–15 colleagues, assigning work, monitoring progress, and ensuring tasks meet required standards.
  • •Cascade pre-defined work assignments and plans, ensuring activities execute according to agreed processes and service levels.
  • •Provide clear direction and support to team members based on established policies and procedures.
  • •Manage daily and weekly workflows, prioritize tasks, and ensure the team meets short-term operational targets (volume, productivity, quality, turnaround times).
  • •Provide feedback, coaching, and support for development, escalating more complex people or performance decisions to senior management as appropriate.

Key Requirements

  • •Team leadership experience supervising or coordinating a small team, allocating work, monitoring progress, and supporting day-to-day performance.
  • •At least 5 years of experience in an operations, service delivery, or client delivery role.
  • •Strong planning and organization skills to manage daily and weekly workflows, prioritize tasks, and meet deadlines and service levels.
  • •Results orientation and problem-solving ability to resolve straightforward issues using standard procedures and meet short-term operational targets.
  • •Advanced conversational English skills (minimum C1) to participate in meetings and discussions with international stakeholders.
Experience:5+ yearsClient deliveryService deliveryOperations
Skills:Team leadershipCommunicationProblem-solvingPlanningOrganization
Languages:English

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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